![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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The toys themselves are great. The motors are powerful and have decent battery life. The app is the exact opposite I bought two different models of toys and they both suffer from constant connection issues. I've tested them with multiple phones to see if there was something wrong with my Pixel XL. The toys would be worth every penny if the app worked as intended. As it stands, the toys are an expensive waste of money because the app and toys don't work together reliably.
42 people found this review helpful
Thanks for your review. We're sorry to hear about this. Please fill out the form on our website and we will be in touch within 24 hours to troubleshoot with you. Here is a link: https://www.lovense.com/contact
![](https://play-lh.googleusercontent.com/a/ACg8ocLmIAD6dgIGav6G1DsM1YOaXghf_i_XHvTxe8xvq4VbPNlptg=s32-mo)
J P
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This app doesn't fully work the options for live, sync, video, voice don't work at all. I have my status set as available, I have strong internet and data plan, I also have the newest Android update available and the app has full permissions set on my phone and still those options are greyed out, so I can't use them. I have contacted customer support, with no luck at all. In fact nobody has even gotten back to me about it and I have sent multiple messages and a screenshot of the issue.
21 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. Please contact us again at https://www.lovense.com/contact. Please be assured that we'll definitely try our best to help you resolve the issue.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I am with others in that it is great when it works. But I am trying to dominate my gent, and when I go to disconnect (haha - let down!) it is STILL buzzing for him. Then when I reconnect, it stops on his end (no pun intended). We love this toy, but I am looking forward and encouraging y'all to keep working out the bugs. This is a wonderful device.... when it works! - My gent needs to have better secrecy - the alarm for when I connect with him needs an option to turn off. It DOES has the option to turn off the continuous beeping, which we did, but still.... all of that needs better clarity of how to control it. - *I*need to app to stay signed in even when I turn off the phone. - The toggle between being able to leave emojis and type words then send the message is accessible in only odd ways when I am doing the controlling of the toy. The button seems to disappear to "send" (though I finally found the option on my keyboard - but it is awkward). - There really should be a better access to overall app notifications under settings - not setting under each individual partner only. It would be great to have both options. - DARK MODE
15 people found this review helpful
Thank you for all your feedback. We really appreciate it and will hopefully work on features such as dark mode etc soon!