LuggageHero: Luggage Storage

LuggageHero

About this app

LuggageHero offers on-demand, secure luggage storage. We use certified local shops, cafés and hotels to store your bags for a few hours or days. We call them luggage heroes. Thousands of storage locations available with new ones added every week. Using our mobile app you’ll quickly find the most convenient one for you - book and receive directions right in the app, go drop off your luggage, and head out to enjoy the city!

Booking is risk-free, you only pay if you show up. All luggage is insured while in storage.

The LuggageHero mobile app uses your location to show storage locations available around you. You can also browse storage locations based on major traffic hubs, points of interest or specific addresses. The app allows you to book and reserve space for a specific number of bags at a specific date, and gives you the address/directions for the storage location you choose to book.

When arriving to drop off your bags at a storage location, start the storage timer in the LuggageHero app. This ensures that you only pay for the hours you keep your bags stored. Upon returning to reclaim your bags, stop the timer in the app. The price is calculated based on the time spent, and payment is handled securely online.

Ratings and reviews

It's tricky to find but once there the service is efficient and speedy. The only reason I didn't give them a 5 is because they close at 4pm which wasn't clear from the listing. If I'd known that I would have selected another location. Also, the early closing time meant that it would have been cheaper if I'd selected an hourly vs. all day rate.

One location said they no longer offered the service even though they are still listed, and another said they didn't see the booking even though I could show them it was active on my end. Both were wastes of time and money on vacation. Very poorly run service with no accountability, and one charge wasn't even cancelled so I was charged anyways and needed to dispute.

Was fine until I tried changing a confirmed booking location. They refused to give me any addresses for a new location. Just random street blocks. And left me to just wander Manhattan for an hour, trying to find storefronts with no luggage hero signage. I couldn't find a new spot, and they took my money anyway. Awful service.

What’s new

- Various bug fixes