LuggageHero: Luggage Storage

LuggageHero

About this app

LuggageHero offers on-demand, secure luggage storage. We use certified local shops, cafés and hotels to store your bags for a few hours or days. We call them luggage heroes. Thousands of storage locations available with new ones added every week. Using our mobile app you’ll quickly find the most convenient one for you - book and receive directions right in the app, go drop off your luggage, and head out to enjoy the city!

Booking is risk-free, you only pay if you show up. All luggage is insured while in storage.

The LuggageHero mobile app uses your location to show storage locations available around you. You can also browse storage locations based on major traffic hubs, points of interest or specific addresses. The app allows you to book and reserve space for a specific number of bags at a specific date, and gives you the address/directions for the storage location you choose to book.

When arriving to drop off your bags at a storage location, start the storage timer in the LuggageHero app. This ensures that you only pay for the hours you keep your bags stored. Upon returning to reclaim your bags, stop the timer in the app. The price is calculated based on the time spent, and payment is handled securely online.

Ratings and reviews

Nothing was locked up at my Istanbul location. My luggage just sat in their lobby where the front desk kept an eye on it. I took everything of value with me since I didn't like the setup. My guess is not all locations "lockup" your luggage in a secure space. I'm going to try LH one more time next week in another country. I'm hoping for a better experience.

If I could go lower with this rating, I would. Due to an error with using the app, I accidentally managed to reopen an old booking and complete it (as if I stored my luggage there for almost 2 months), incurring a charge in excess of $1000. I've been working with customer service to try to resolve this for the past 24 hrs (ongoing) while the pending charge is tied up with the bank. I do NOT recommend

This app isn't bad. Can't do a same day cancel from the app. Also if you do a no show, you're charged for a whole day. Ended up taking my bag to the place for 15 mins just to avoid any penalties. Used the Bounce app the day before with great success. Should've stuck to that one. Also payment done through this app goes through Holland for some reason. My bank got a workout trying to fight those potential fraud attempts.

What's new

- Fixed an issue preventing some Android users from taking photos of their luggage
- Various bug fixes