LuggageHero: Luggage Storage

LuggageHero

About this app

LuggageHero offers on-demand, secure luggage storage. We use certified local shops, cafés and hotels to store your bags for a few hours or days. We call them luggage heroes. Thousands of storage locations available with new ones added every week. Using our mobile app you’ll quickly find the most convenient one for you - book and receive directions right in the app, go drop off your luggage, and head out to enjoy the city!

Booking is risk-free, you only pay if you show up. All luggage is insured while in storage.

The LuggageHero mobile app uses your location to show storage locations available around you. You can also browse storage locations based on major traffic hubs, points of interest or specific addresses. The app allows you to book and reserve space for a specific number of bags at a specific date, and gives you the address/directions for the storage location you choose to book.

When arriving to drop off your bags at a storage location, start the storage timer in the LuggageHero app. This ensures that you only pay for the hours you keep your bags stored. Upon returning to reclaim your bags, stop the timer in the app. The price is calculated based on the time spent, and payment is handled securely online.

Ratings and reviews

If you would like long-term storage, DO NOT use this app. 1 month in storage cost me $1000. It was recommended to me by someone trying to be helpful, and I booked without checking the fine print. 600+ hours later, I saw they were charging me $1.50 per hour, including their 30 cent "multi-day discount." I would recommend spending time doing your research to find other storage solutions, because I could have paid for a hotel room for a month with what I paid to this company. A scam.

It's tricky to find but once there the service is efficient and speedy. The only reason I didn't give them a 5 is because they close at 4pm which wasn't clear from the listing. If I'd known that I would have selected another location. Also, the early closing time meant that it would have been cheaper if I'd selected an hourly vs. all day rate.

If I could go lower with this rating, I would. Due to an error with using the app, I accidentally managed to reopen an old booking and complete it (as if I stored my luggage there for almost 2 months), incurring a charge in excess of $1000. I've been working with customer service to try to resolve this for the past 24 hrs (ongoing) while the pending charge is tied up with the bank. I do NOT recommend

What’s new

- Various bug fixes