ServiceDesk Plus MSP

2.9
215 reviews
10K+
Downloads
Content rating
Everyone
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About this app

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

App features:

* Filter requests based on criteria such as unassigned, pending, open etc.

* View, create, edit and delete requests.

* Perform actions (pick up, assign, close, reply) for requests.

* Work log, notes and resolutions can be added/modified for each request.
Updated on
Feb 2, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info, and Device or other IDs
Data isn’t encrypted
You can request that data be deleted
2.9
215 reviews
Chris Sevey
January 13, 2023
Historically has been a valuable app. They are taking too long to fix the crashing issue. It has made using their product more inconvenient. I've noticed a decline in product support as well.
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ManageEngine
January 13, 2023
Hey Chris Sevey, Sorry for the inconveniences caused. Please elaborate the issue you are facing, or contact us at sdpmsp@manageengine.com. We will get back to you soon.
Clemmen Vensen
January 6, 2023
First Time response time/date is not reflecting on the SDP Server if worklog is added via the android app. Which makes the app to not serve the purpose of using the app in the first place. Kindly fix this issue.
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ManageEngine
January 2, 2023
Hi Clemmen Vensen, Sorry about the inconvenience caused. We will fix it in our next release. If you need further assistance contact us at sdpmsp@manageengine.com. We will get back to you soon.
Cheryl Kirk
November 4, 2022
Before the latest update on October 28th, I would have given this app 10 Stars if I could. Now, not so much. It is buggy, since the upgrade, it closes on me because of bugs. They have made changes that have made it difficult for me, personally, to use sufficiently. I used to really rely on this app to help me do my job and in just a few days I have stopped using it nearly as much. If I could remove the upgrade, I would and never take it.
1 person found this review helpful
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ManageEngine
December 22, 2022
Hi Cheryl Kirk , Sorry for the inconveniences caused. Please use the latest version 5.2.1. If you still facing issues please write us to sdpmsp@manageengine.com with more details.

What's new

Version 5.3:

1. MSP 14000 compatible

2. Supporting multiple attachments in add request from MSP Server 10600

3. Supporting task list search from MSP Server 14000

4. Supporting task work logs from MSP Server 14000