ServiceDesk Plus MSP
2.8star
227 reviews
10K+
Downloads
Everyone
info
About this app
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 2 others
Data isn’t encrypted
You can request that data be deleted
Ratings and reviews
2.8
214 reviews
Cheryl Kirk
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November 4, 2022
Before the latest update on October 28th, I would have given this app 10 Stars if I could. Now, not so much. It is buggy, since the upgrade, it closes on me because of bugs. They have made changes that have made it difficult for me, personally, to use sufficiently. I used to really rely on this app to help me do my job and in just a few days I have stopped using it nearly as much. If I could remove the upgrade, I would and never take it.
1 person found this review helpful
ManageEngine
December 22, 2022
Hi Cheryl Kirk , Sorry for the inconveniences caused. Please use the latest version 5.2.1. If you still facing issues please write us to sdpmsp@manageengine.com with more details.
Emre
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May 3, 2023
Manage Engine has helpmed me to fix the issue with my app, thanks guys, I can now use my mobile app with no issues ‐---‐------------ Edit:logging out and logging back in only resolves the issue for a couple of hours! Need a permanent fix I can't login to the app from my Samsung Note 20 Error: Login failed because of incompatible mobile app. Upgrade your mobile app and try again... The app is already running on the latest version
1 person found this review helpful
ManageEngine
May 3, 2023
Hi Emre, Edit:We shows this error only in session timeout case. So kindly check your server settings (Admin-> Security Settings -> Session timeout configuration -> Enable session timeout for mobile app).
Please logout and re-login the app solves the issue. If you still facing issues please write us to sdpmsp@manageengine.com with more details.
A Google user
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December 6, 2018
After a year of working without issues it stopped functioning on Sony Xperia Z Premium. Cannot login and app does not show any error - login window just refreshes and clears password field. Now it is completely useless app. App is updated to latest version.
6 people found this review helpful
ManageEngine
December 7, 2018
Hi Marius Cirba, We are unable to reproduce your issue. Please do write to us with the build number details and for further assistance contact us at sdpmsp@manageengine.com.
What's new
Version 5.9:
1. Asset Module is supported from SDPMSP 14700. It allow users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing Assets list, Details and Editing assets.
2. Supported Web RDP functionality.
3. Issue FixedID #23005: Redirecting to a request details from task details page.
1. Asset Module is supported from SDPMSP 14700. It allow users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing Assets list, Details and Editing assets.
2. Supported Web RDP functionality.
3. Issue FixedID #23005: Redirecting to a request details from task details page.
