ServiceDesk Plus SaaS HelpDesk

ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply requests.

App Features:

* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login
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4.1
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What's New

This version supports Open Authorization (OAuth) protocol instead of
AuthToken. OAuth enables ServiceDesk Plus to gain delegated access to
protected resources in Zoho via an API.
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Additional Information

Updated
November 19, 2018
Size
6.9M
Installs
10,000+
Current Version
5.3
Requires Android
4.1 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
ManageEngine
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