Servicedesk Plus MSP | Cloud

ManageEngine

About this app

ManageEngine ServiceDesk Plus MSP empowers you to efficiently manage multiple clients, create and resolve tickets, and stay in sync with your MSP tasks and operations, all from your mobile device—even when you're on the move.
Key capabilities:
- Effortless multi-client management: Seamlessly switch between clients.
- Rapid request handling: Create, pick up, assign, merge, resolve, and close IT tickets on the go.
- Enhanced collaboration: Access detailed request information and collaborate effectively.
- Customizable ticket views: Tailor the ticket details view to your needs.
- Automation: Execute field and form rules when adding or editing a request.
- Real-time visibility: Stay in sync with your MSP operations with push notifications for new requests, updates, and approvals.
- Track technician efforts: Track time spent by adding worklogs.
- Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
- Productivity monitoring: Monitor IT technician's productivity with the worklog timer under request details.
- Efficient task management: Prioritize and manage tasks efficiently.
- Knowledge base creation: Create knowledge base articles with rich-text formatting.
- Actionable insights: Gain context at a glance to optimize service desk operations.
- Enhanced security: Leverage multiple login methods, including SAML authentication.
- Flexible interface: Utilize day and night mode support.

What’s new

- Disabling spot edit in request details based upon the configuration in Advanced portal settings is supported.
- A request template can be associated to multiple customers enhancement is supported.
- Minor bug fixes and Performance improvements.