
Norah okonessien
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My account region was changed from Nigeria to England without my permission. I am physically in Nigeria, have never used a VPN, and there is no option to change the region. I have already opened Ticket #12163 but need urgent assistance. Please help restore my account region to Nigeria.
1 person found this review helpful
We sincerely apologize for any setbacks or inconvenience this may cause. Please contact our customer support department or email service@matchu.app so we can resolve the issue.

Faith
This app is s annoying 😡. Spending time on the app without matching anybody, and a lot of people have been complaining about it, still, they refused to sort it out. You expect someone to sit on your app from morning till night, matching nobody. If this continues, I have no option than to move to another app, like the way some of my friends did. So annoying. Even after complaining to the customer service, still didn't do anything. Like they don't care at all. 😡😡😡😡😡😡😡😡
10 people found this review helpful
Hello, I'm so sorry for the inconvenience. There are many reasons for matching difficulties. You can contact customer service for more information. Alternatively, you can provide feedback via email at service@matchu.app. If you are satisfied with our service, we hope you will come back and give us a higher rating! Thank you so much.

ROSHAN GAMING
Very disappointing experience with this app. I made the payment successfully from my side, but the company keeps saying that they have not received it. The support team was not helpful and only kept asking me to wait without providing any proper solution. This caused unnecessary stress and wasted a lot of my time. A payment system should be reliable and transparent, but unfortunately my experience was the complete opposite. I expected much better service and professionalism.”
8 people found this review helpful
Dear friend, we are very sad to see your rating of our app. Can you contact the customer service in the app and share detailed feedback? We assure you that we will work very hard to verify and solve this issue for you. Hope you can come back and give us a higher rating!