Matrixweave

Matrix Weave

About this app

Matrixweave gives your business one AI agent that answers customers around the clock — on WhatsApp, Facebook Messenger, Instagram and your website's chat widget — and this app puts it in your pocket.

WHAT THE APP DOES

• Inbox — every conversation from every channel in one place. See what the AI answered, jump in whenever you want to take over, and hand the thread back.
• Reply from anywhere — text, photos from your camera or gallery, and files from your media library.
• Leads and bookings — see who is worth calling back, what the next step is, and what is overdue.
• Orders — look up any order the agent handled, with items, totals and status.
• Morning Briefing — what happened overnight, summarised before you open the inbox.
• Knowledge Base — check what your AI knows, and switch a document off the moment it answers something wrong.
• Locations — the branches your agent can send as a real map pin.
• Media Library — the catalogues, price lists and photos your agent can attach.
• Test Playground — chat with your own agent to see how it answers.
• Push notifications — know when a customer needs a human.

WHO IT IS FOR

Businesses already running Matrixweave. You will need an account to sign in — create one at matrixweave.com. Tap "Explore the demo" on the sign-in screen to look around a sample workspace first, no account needed.

WORKS WITH YOUR STORE

Matrixweave connects to WooCommerce, Shopify, Salla and custom catalogues, so the agent answers with real stock, real prices and real order status.

Your plan and billing are managed on the web dashboard at matrixweave.com.

What’s new

Cash-on-delivery orders and fulfilment on mobile
Manual lead capture
Booking history
Fixes taking a photo from the chat attachment menu