
Umair Arshad
Very Disappointing and Unprofessiona Service When I created my account, they never mentioned any kind of charges, especially that I would have to pay fees if I didn't use the account for some time. i didn't use the account for a long period, and suddenly my balance went into negative (-210) without any warning. When I contacted their support team, they simply said no and told me that I must pay the amount first only then they can close my account. This is totally unprofessional and unacceptable.
3 people found this review helpful
Al Maryah Community Bank L.L.C
February 9, 2026
Thank you for contacting us, and we apologize for the inconvenience. Kindly note that a Monthly Non-Utilization Fee of AED 26.25 applies unless your average balance is AED 500 or you’ve made a transaction in the last 3 months. Please email Complaint@mbankuae.com with ref AMCB-26-02-022, or call us at 600571111 (+97124122214).

meenu abhi
It's a fraudulent Banking app. Your account gets charged for the Free physical debit card they preach and it will never show up in the near future. Can't contact support team since there will be no answer and you end up losing more money. Account closing will also cost you a fortune. Please stay away from Mbank if your goal is to save money. You’re honestly better off keeping it as cash.

Grace Anane-Agyei
The bank (as a company) seem quite good at simple usage, however, I don't think a month has gone by that I do not experience issues with the app. There are times that I am unable to send money or unlock my card after temporarily locking and some times that I just cannot open the app at all. It is very frustrating and it does not help that when I make support requests I am told that they will only be able to help after 48 hours. This current system is not sustainable.
1 person found this review helpful
Al Maryah Community Bank L.L.C
January 30, 2026
We are following up on our first reply dated 15/01. We truly regret the inconvenience caused and are committed to resolving it quickly. Kindly send your details and concern to Complaint@mbankuae.com with reference “AMCB-26-01-060”, or reach us anytime at 600571111 (international: +97124122214) for immediate support.