AudioKey 2

2.7
308 reviews
10K+
Downloads
Content rating
Everyone
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About this app

The AudioKey 2 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 2 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 2 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL.
Updated on
Jan 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.7
301 reviews
Tom Gleason
March 30, 2021
I'm SSD and have a Rondo 3 and Sonnett 2. In general this app works great. I have a couple issues with it though. When I switch from one processor to the other, I always need to re-pair the processor. More importantly, there should be a way to turn off the beep. Every time I change a setting, I hear a beep. In my case, the visual indicator is enough for me to know what's happening, and the beep gets annoying.
6 people found this review helpful
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MED-EL
March 30, 2021
Dear Tom, thanks for your review. We are glad to hear that you are happy with our app. Regarding the issues you mentioned, could you please send an email to us at audiokey@medel.com? We will do our best to provide a solution as quickly as possible. Thanks.
M C
June 25, 2023
A little trouble pairing the Rondo at first but MED-EL explained the simple steps necessary. Once paired, I haven't had any more issues. If you do pair more than one device, you need to switch from one device to the other in the app. I use it to avoid carrying a remote control to change programs and volume
4 people found this review helpful
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MED-EL
June 26, 2023
Dear "M C", thanks for your positive review. We are glad to hear that you are happy with our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.
sarwar kashem
April 12, 2024
My daughter's Rondo 3 used to connect smoothly. But after repair a new device were given to me. But I can't connect it to AUDIO KEY 2. Need help please.
Did you find this helpful?
MED-EL
April 12, 2024
Dear user, thank you for your review. Could you please send an email to us at audiokey@medel.com, providing a brief error description? We will do our best to help you find a solution to your problem as fast as possible. Thanks.

What's new

Several minor improvements and bug fixes.