AudioKey 2

Name: AudioKey 2
Availability: InStock
Rating: 3.1764705181121826 (396 reviews)
Author: MED-EL

MED-EL

3.2

396 reviews

50K+

Downloads

Everyone

About this app

The AudioKey 2 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 2 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 2 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL.

Updated on

Nov 6, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 4 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.2

387 reviews

Joe Guardalabene

July 31, 2024

Looking to the future, it would be a big help if we could control the noise reduction settings (wind, ambient, transient, and automatic), the microphone direction settings, and the AudioLink and Telespule settings directly with the app ourselves. I see no reason why the audiologist has to do this for us. Finally we need an easy way to go to flight mode using this app instead of having to turn the audio processor on and off three times in a row.

2 people found this review helpful

MED-EL

July 31, 2024

Dear Joe, thanks for your review. We will certainly consider your suggestions for improvement for the future development of our app and audio processors. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

Donald Evans

March 19, 2026

I am editing this review to 4 stars instead of 1. I was contacted by AudioKey representatives. I upgraded to AudioKey 3 and learned to switch my processers through Listening Settings. The problem was mostly my fault. but it is a bit confusing that you must go to Listening Settings and Refresh User Data to switch processers. I wish you could simply hold the icon. This could give you the option to switch processers.

MED-EL

March 19, 2026

Dear Donald, thank you for your review. Are you currently experiencing issues in the app? Could you please email us at audiokey@medel.com, providing a more detailed description of the malfunctioning issue and indicating which MED-EL audio processor you are using? We will do our best to help you find a solution as fast as possible. Thanks.

Laurence Swain

December 9, 2020

Struggling to login app keeps saying "We're sorry, something went wrong when attempting to log in." What now? Update: Thanks for reply, have sent email not heard from you yet. Other apps have no problems, I've no idea how to change data/time settings or firewall on my mobile phone and a bit reluctant to have to make such changes. Have tried uninstall and reinstall but no joy.

6 people found this review helpful

MED-EL

December 7, 2020

Dear xlaptopx, thanks for your review. A few reasons for the login to fail are, among others, a wrong data/time setting on your smartphone and a firewall/antivirus app blocking external connections. Could you please send an email to us at audiokey@medel.com, indicating your AudioKey account? I'm sure we'll find a solution. Thanks.