Buzz: Secure Medical Messenger

Skyscape Medpresso Inc

In-app purchases

About this app

Skyscape’s Buzz is a HIPAA-secure platform for care team collaboration and patient communication, offering rich capabilities like video conferencing, private calls, real-time chats, dictation, audio/video, images, and report sharing.

Buzz is intuitive and easy to use. Complying with HIPAA rules and regulations doesn't need to be burdensome and Buzz proves it with its time-saving features. Your patient’s data is private and accessible to only authorized users. Whether consulting with another healthcare provider or the patient you will never need to worry about security. And the best part is that the seamless collaboration between healthcare participants improves patient care as well as patient satisfaction.

Buzz provides in-context integration within conversations to get Lightning™ fast answers via Skyscape's comprehensive portfolio of gold-standard medical information trusted by over 1 million healthcare professionals.

Buzz has a strong track record in medical clinics & hospitals as well as home health, physical therapy, and other agencies handling the transition of care. Customer case studies show improvements in patient experience, enhanced provider satisfaction, as well as a reduction in hospital readmission rates.

Providers can communicate with patients and their families using secure texting and email channels.

Here are some of the features better described by our customers in their own words!

* Telehealth to the forefront *
“We rely on Buzz Video for our telehealth needs as it’s easy to use, requires no app download by the patient and is HIPAA-secure” – VP, Clinical Operations, Home Health & Hospice Agency

* Protect your Cell phones numbers with versatile Caller ID *
“Now with Buzz, I can make my calls and know that the patient won’t get my personal number.” – App Store Review

* Team Collaboration *
“Buzz allows for seamless collaboration and communication between healthcare professionals with all common methods (audio, video, pics, etc.) of desired content” – App Store Review

* Ease of use *
“User interface is very simple yet elegant with great performance and speed” – App Store Review

Features that you will find useful in your daily workflow:
- Make telehealth calls using Buzz Video (patients don't require any downloads!)
- Send and receive secure text messages
- Mark message for priority viewing
- Get your unique Buzz Phone number
- Select your Caller ID (e.g. clinic, office) when calling patients
- Create groups/teams to collaborate with
- Send and receive dictations
- Manage your organization’s users easily
- Send and receive attachments. Preview attachments within Buzz before saving
- Search messages to find the information you are looking for
- View delivery confirmation. ‘Nudge’ users who have not viewed the message
- Edit message to fix those pesky typos.
- Share previous messages in group conversations with newly added group members (especially useful for new team members or colleagues in patient-centric communication)
- Delete messages sent in error
- Create message threads and view them to improve the clarity of conversations
- View, Annotate, Sign reports, Adobe PDF as well as Microsoft Office documents with BuzzFlow™
- Send Location-based messages via Geofencing features
- Explore Clinics, pharmacies, urgent care, and more via in-line mapping functions
- Customized Linking to Practice EHR through chatbot and API interfaces

Ratings and reviews

We have been using BUZZ for a couple of years. As an owner & administrator, it is the best investment ever! It only took the staff a short time to become comfortable with it. It could be the idea of having the same app on the phone & work computer. This feature allows almost immediate communication at the office, even to different locations. We NEVER have to worry about HIPPA. If there is a feature we want to use, we ask for training & they are there. These guys are amazing & a GREAT company!

good communication app when it works. I've had several app bugs and have had to uninstall and reinstall a few times. which doesn't always fix the problem

Really easy to use and I feel better exchanging patient information, knowing this is HIPAA-secure. Was able to download and start using in less than 2 minutes. And was able to invite my other staff members and we were all connected and exchanging secure messages, making calls, sending dictations and collaborating fully in minutes. Great app!

What’s new

What's New:
We've made it easier to catch up on conversations and stay on top of what matters.

- Jump straight to any date or message, even ones that haven't loaded yet.
- If you're mentioned through more than one team, choose which team you're responding as.
- Opening a thread now pulls in messages you may have missed for full context.
- Messages stay unread until you've actually reviewed them.
- Links are clearer and easier to act on.