OpenText Service Management

OpenText Corp.

About this app

OpenText Service Management gives end users and agents secure mobile access to essential service workflows.

Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.

Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.

Important:
OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.

Ratings and reviews

Works perfectly! Some people reporting that they're unable to connect to the server might have their server deployed behind a firewall or VPN, in which case you need to configure your settings properly.

perfect with our org all what we need ia a log Customization

This app has become really great. I now have access every action I need. Also loving the new interface. The authentication works great where ever I am. Good job!

What’s new

Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to Android 14.
General defect fixes and stability improvements.

For detailed information regarding the new release, consult the ESM Mobile App product documentation.