Case Fusion Pro

Microsys Inc

About this app

Case Fusion Pro Mobile gives technicians and support staff secure access to core Case Fusion Pro workflows from their Android device.

Stay productive in the field or away from your desk with the same case management tools you use on the web — optimized for mobile.

KEY FEATURES

• Dashboard — View action-required items and key case metrics at a glance
• All Cases — Browse, search, and filter your case list
• Case Details — View full case history, communications, attachments, and time records
• Customer Replies — Send email replies with rich text and file attachments
• Internal Notes — Add private notes for your team on any case
• Time Entries — Create, view, edit, and delete time records
• Secure Login — Email/password sign-in with optional two-factor authentication (2FA)
• Role-Based Access — Features shown based on your permissions

BUILT FOR YOUR TEAM

Case Fusion Pro Mobile connects to your organization's Case Fusion Pro account. Sign-in is required. Navigation and permissions are controlled by your administrator, so each user sees only what they're allowed to access.

REQUIREMENTS

• An active Case Fusion Pro account
• Internet connection

Case Fusion Pro Mobile is the official companion app for the Case Fusion Pro platform by MicroSys

What’s new

Case Fusion Pro gives technicians and staff secure mobile access to their core support workflows. Securely log in to view system metrics, track tasks, respond to customer inquiries, and manage professional time tracking directly from your mobile device.
Key features include:
Real-time dashboard performance metrics and high-priority action items.
Full case lifecycle management with support for communication threads, internal notes, and tasks.