M-KOPA

M-KOPA Holdings Limited

About this app

The M-KOPA app is designed to help existing customers.

Currently the app supports customers using M-KOPA to finance Samsung and Nokia phones on a Pay-As-You-Go model. From the app you can pay to unlock your devices, see your account balances, and quickly contact M-KOPA.

To login to the app, you will need to be an M-KOPA customer. If you would like information about how M-KOPA can help you get a phone please visit our website: www.m-kopa.com

**In Kenya, M-KOPA customers can get access to cash loans through the app**

Loan amounts: Ksh 4,000-15,000
Repayment period: 105-282 days
Interest rate (monthly): 5.6-9.1%
Interest rate (annual/APR): 67-109%

No fees, no late penalties.

Example: Borrow Ksh 7,000 with a total interest amount of Ksh 3,320 to be repaid over 258 days. The principal amount to be repaid is Ksh 7,000, and the interest amount to be repaid is Ksh 3,320. The interest amount is fixed and won't increase even if the customer's payments are behind schedule or if the customer takes more than 258 days to pay. There are no fees or late penalties charged -- the interest amount is the only cost of the loan.

Ratings and reviews

The app was working fine after I paid my previous balance. I recently borrowed 100,000 Naira, and I have never defaulted on a payment before. However, last week, the app logged me out, and I haven't been able to log back in. If I didn't memorize my account number, my phone would probably be locked by now. Right now, I don't even know my remaining balance. I am stuck waiting for them to lock my phone just so I know it is time to pay. Please look into this issue."

The app is good and anything made by man is prone to technical problems which needs an urgent solutions. I have been with my phone for the last one and a half years, i even took a loan with you. The problem is, the phone just goes off unexpectedly. I have been to customer care several times and still there is no help. Please may you fix your technical department, it's very weak and not helpful.

After repaying my previous loan, I was offered a loan of ₦120,000, which I applied for. However, it has now been four days and I have not received the disbursement. Additionally, I noticed that the loan offer is no longer visible on my account. This situation is quite concerning and disappointing. I would appreciate it if you could urgently look into this matter and provide a clear update on the status of my application as soon as possible.