Michael Callahan
To be honest i had everything working just fine the cameras have really good pictures and video. My phone conects well to the dvr from anywhere. However, when i first started using the app and system over my router. I cleared the cache in the app and lost everything, pass word and no access to the system via computer, phone, and router. I emailed Sannce (translated in chinese) same as your pass word has too be. They emailed back i got in with a link, never updated or cleared cache again good2go
9 people found this review helpful
Barry Summers
Biggest load of rubbish I've ever come across. Worked on old phone impossible to install on new phone. Have gone round and round in circles and now I'm locked out with no instruction on how to unlock. Unfortunately I've had the equipment for a while. If it was a recent purchase I'd have chucked it all back in the box and sent it back!! If I could give the app a minus 10 rating I would. Totally and utterly frustrating!!
27 people found this review helpful
Melissa Ball
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Considering the cameras are really good, this app is an absolute embarrassment to them. It works only when it feels like and you can go weeks with no issues and then all of a sudden it will just mess up and no amount of uninstalling and re-installing or cache clearing will make it work. Currently I have black screens that will not load the picture and it's been like that for days now, yet the TV shows our camera feeds perfectly, as it always does even when the app says it's not available.
43 people found this review helpful