Universal Assistance

3.0
5.06K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.
Updated on
Apr 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages
This app may collect these data types
Personal info, App activity and 2 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

3.0
5.03K reviews
Hugo Ramon
February 1, 2024
Great app, I just had trouble with entering the voucher number. It redirected me to the customer support. But aside from that, everything is great.
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Universal Assistance
February 1, 2024
Hello Hugo, thank you very much for your comments! Your opinion drives us to continue improving😊. Greetings!
Leonardo Gobatto
February 5, 2024
Can't use in Samsung S9 because doesn't have a scroll in the first page.
1 person found this review helpful
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Universal Assistance
February 5, 2024
Hola Leonardo, tu opinión es muy importante para seguir mejorando la experiencia con nuestra App. Elevaremos el comentario al sector correspondiente. Puedes ampliar tus comentarios completando nuestro formulario web: https://www.universal-assistance.com/ar-es/form/contacto.html y a la brevedad nos estaremos comunicando. Saludos!
Nicolas Ceballos
November 17, 2022
Contract is stupidly badly written. They will find ANY excuse to not pay. App works bad. Phones posted don't work and they tell you any weird random thing to not let you get paid. Not recommended at all. Shame on this app and company.
1 person found this review helpful
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Universal Assistance
November 18, 2022
Nicolas, your opinion is very important to continue improving the experience with our App. We will raise the comment to the corresponding sector. If you need to make another query or the problem persists, please complete our web form: https://www.universal-assistance.com/ar-es/form/contacto.html

What's new

We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.

This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools.