
Sara Saperstein
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its a scam, worst experience, just so many glitches. orders won't work because they change the credits necessary, that they set, without notifying you so when you try to buy tickets it won't go through. Then after trying multiple times they block your card for 24 hours, and customer service isn't able to unblock it, so you need to pay double for your movie tickets & be stressed. Then they also try to make you start multiple accounts with different emails to inflate user numbers.
2 people found this review helpful
MoviePass
December 22, 2025
We are truly sorry for your experience. This is obviously not how we intend MoviePass to work. If you still have issues, please email support@moviepass.com so we can take a closer look.

Matt Lievens
This app provides a legitimately awful service. It was a good deal when I got a subscription a year ago. The amount of credits they gave you were more than enough to see at least 1 movie/month, with a bit left over so you might be able to squeeze in a second movie. But the amount of credits needed to see a movie has gone up so much you can barely afford to see 1 old unpopular movie a month. Plus they charge a credit processing fee, it's a made up currency, why are they adding extra hidden fees!
3 people found this review helpful
MoviePass
December 1, 2025
Very sorry for your experience. High demand movies, at popular times will cost more credits, but during normal times, it is definitely possible to see one plus movie per month. As for the credit processing fee, we hate it as much as you do - we are simply passing on the fees the ticketing sites include. Again, very sorry.

C W
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Utterly unreliable and a waste of money. One minute app can locate nearby theaters, next minute it can't find anything. Limited movie selection and forget planning anything in advance because you can't buy a ticket more than a couple hours out. Reset password option does not work. No reset link will ever be sent. I tried to get my husband to cancel this dud of a birthday gift, but sadly he procrastinated and missed the window --I would've gotten more use from a bowling ball named Homer.
1 person found this review helpful
MoviePass
January 13, 2026
Very sorry about your experience. We would love to work with you directly to fix any issues and get you back on track. Please email support@moviepass.com so we can help. Thank you.