HotSOS

MTech, Inc

About this app

HotSOS for Android extends MTech’s award winning desktop Hotel Service Optimization System to the field on mobile tablets and smartphones.

HotSOS is the premier application for empowering hotel employees to provide guests the best possible stay from a service and facilities perspective. Through HotSOS, employees and managers can access multiple functions catered to their role within the hotel operations.

The role based access notifies staff of awaiting service orders and allows them to view detailed information and manage pending work better. HotSOS also gives the ability to generate service orders and perform guestroom or public space inspections and gives department heads and hotel managers a tool to easily manage operations on the go.

Please contact [e-mail] to inquire more about MTech’s innovative hotel solutions.

Ratings and reviews

The back button on the navigation bar does not work with this app, makes it hard when you only have one hand available. I can't sort by location, which would be very useful. This was an option before the fancy update. Randomly just doesn't respond. I'm connected to good wifi, but I have to switch to data. Or now I'm on data and I have to switch back to wifi for the app to respond. The app signs me out but I keep getting notifications, I have to sign back in and then hit log out

Literally the worst app I've ever used. Changed from wifi to lte? You have to close and reboot. 2/3 of my time interacting with the application is attempting to get it to work. It doesn't load well, if it does. The alerts function is broken, I can be logged out and still receive alerts, which in order to view, I have to log back in. Even logging in is an ordeal of its own. Loading work orders is a crapshoot whether you actually can with its details and memo. Hopefully switching to another soon.

Constantly freezes. Also if you lose wifi/net ( like getting in an elevator or dead zones in your building) it logs out. Lengthy log in, employee # & PW, if you hit backspace( because of an accidental keypress) you must start over. When creating service orders, it doesn't always refresh in a timely manner. Notifications rarely work properly, certainly not in real time as they should! For a costly per person license app, I'd say worst ever. I would encourage employers to seek something better.

What's new

Implemented QR Code Feature