HotSOS Mobile

Amadeus, Inc

About this app

HotSOS Mobile for Android extends Amadeus' award winning desktop Hotel Service Optimization System to the field on mobile tablets and smartphones.

HotSOS Mobile is the premier application for empowering hotel employees to provide guests the best possible stay from a service and facilities perspective. Through HotSOS Mobile, employees and managers can access multiple functions catered to their role within the hotel operations.

The role based access notifies staff of awaiting service orders and allows them to view detailed information and manage pending work better. HotSOS Mobile also gives the ability to generate service orders and perform guestroom or public space inspections and gives department heads and hotel managers a tool to easily manage operations on the go.

Please contact [e-mail] to inquire more about Amadeus' innovative hotel solutions.

Ratings and reviews

The back button on the navigation bar does not work with this app, makes it hard when you only have one hand available. I can't sort by location, which would be very useful. This was an option before the fancy update. Randomly just doesn't respond. I'm connected to good wifi, but I have to switch to data. Or now I'm on data and I have to switch back to wifi for the app to respond. The app signs me out but I keep getting notifications, I have to sign back in and then hit log out

Literally the worst app I've ever used. Changed from wifi to lte? You have to close and reboot. 2/3 of my time interacting with the application is attempting to get it to work. It doesn't load well, if it does. The alerts function is broken, I can be logged out and still receive alerts, which in order to view, I have to log back in. Even logging in is an ordeal of its own. Loading work orders is a crapshoot whether you actually can with its details and memo. Hopefully switching to another soon.

Okay app, BUT you do not have an option for biometric log ons or have your password saved to the app. You have to type it in every time and that is ridiculous when you are in a hurry and in and out of the app. This should absolutely be an option. Until that gets switched, I will not rate higher.