
Anani Amanyo
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I don't enjoy using version of the app. I can't make any form of purchase and sometimes struggle to send Momo. It is unresponsive a lot of times and that's irritating. I have had to uninstall and reinstall it a few occasions just to carry out a transaction. That's bad because sometimes you want things on the go , it's glitchy. I wonder what this version sought to improve that they let go of the previous one. This one is broken and it's frustrating to use.
138 people found this review helpful
MTN GHANA
January 10, 2026
We apologize for the inconvenience you've encountered with the App. We are constantly working on improving the MyMTN App to enhance our customer experience. Please go to the Play Store, uninstall and reinstall the App and try again. Do reach us via mymtn.gh@mtn.com with your number if the issue persists. *Edwina

LadyMay A
App is slow and not responding. It takes like forever to open and when it does I can't perform any transaction with it; I can't buy Mashup , Just4u bundles . I can't even check my balances. In fact this new version is frustrating and annoying. For sometime I thought my phone's internet connection was the problem, so I restarted my phone severally , I uninstalled and downloaded the app twice, still no positive results. The older version was way BETTER . MTN Ghana, please fix the bugs !!!!
25 people found this review helpful
MTN GHANA
January 11, 2026
Y'ello LadyMay, we sincerely apologize for the experience. Please reach out to us at mymtn.gh@mtn.com with the details of your challenge and your phone number so we can assist you. Thank you.

Michael Agyei Brobbey
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Firstly, this app always NEEDS data to work. STOP deceiving customers that the app doesn't need data to work.This app is great to use when all other things are working correctly. However, it's so terrible that you can't seem to go a week without having issues with it. For several weeks, I've been unable to purchase mashup bundles, data bundles, nor see my balances. This seems to be a familiar experience for me on this app. Kindly work on the app. Please don't reply and ask me to send an email.
151 people found this review helpful