
Jennie “zellsbells” Zell
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This app used to be great, but at some point it became ridiculously slow and many features no longer work. It now takes hours to download the data even with fresh batteries and setting the phone directly next to the sensor. If I try to view more than a months with of data, the app gets stuck "loading" and I have to quit and reopen. I sent in a support ticket and the response felt like I was being shrugged off. So disappointing
22 people found this review helpful
SWITCHBOT INC
January 17, 2025
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@switch-bot.com? We'll get you up and running.

Justin Myers
Absolutely terrible. The app does not treat the email field as an email field and this password managers do not work properly. Since it is plain text, every period I have in my email, automatically adds a space. Once logged in, the amount of popups is just unnecessary. I don't even know what they were because I was just trying to get to the app. I am not a new user, stop showing me how to use the app and whatever other popups there were.
20 people found this review helpful
SWITCHBOT INC
November 25, 2024
Hi Justin, Sorry for the inconvenience caused. Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.

Jessie Jae McCormick
The hub won't stay connected to save it's life, so basically an entire waste of money. If you need remote unlock capabilities - this is not the system for you. It used to give me notifications when the door locked and unlocked and by who - now it doesn't and I can't figure out where in the app to fix that. Have tried the notifications and lock pages with no luck. It's a good bare bones system but don't expect anything fancy.
2 people found this review helpful
SWITCHBOT INC
April 1, 2025
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support ? When our support team receives your feedback, they will offer you professional assistance ASAP.(Please log in to the SwitchBot App → Profile →Support→ Feedback)