
julian colón
Made an account it keeps telling me to enter the correct credentials. Double checked my username and tried to make a new password even the temporary password they supplied doesn't work.
2 people found this review helpful
MyMemberInfo
March 21, 2025
Sorry for the login issues! Please ensure you're entering the credentials exactly as provided. If the problem persists, contact us at 855-577-1606 or support@mymemberinfo.com—we’re happy to help!

Bridget Norman
The amount of times this shuts me out because the 'session is expired' is ridiculous!!!! The coverage is already fairly terrible, but the app won't tell you all of your benefits, only some of them. Fix the authentication and session Expiration at the very least. Oh, and stop asking me to rate this app.
1 person found this review helpful
MyMemberInfo
September 16, 2024
We're sorry for the frustration. Your feedback about session expiration has been escalated for investigation. We’ll also work to improve the app experience, including rating prompt frequency. Please contact us at 855-577-1606 or support@mymemberinfo.com to help us better understand what benefits you are not seeing in the app. Thank you!

Shakera Mikell
If I could leave 0 stars, I would. Do NOT be defrauded by this fake insurance company. They claim to offer you insurance, only for a doctor to consider it a discount plan and that's IF you find a doctor in network. I was unable to use my benefits for months. Providers in network could not find my coverage. Upon canceling, I was refused a refund even though I had been paying for services not rendered. What a massive waste of time and money
2 people found this review helpful
MyMemberInfo
December 10, 2024
We're truly sorry for your frustration. Please contact us at 855-577-1606 or support@mymemberinfo.com so we can review your account, address your concerns, and work toward a resolution.