Telecel Play (Ghana)

Telecel Ghana

About this app

Introducing the all-new Telecel Play App!

New Features
• Modern interface: It is now much easier and faster to find the things that matter to you on Telecel Play!
• Telecel Cash: Send money to all networks and local bank accounts; buy airtime for self and others; pay for your Telecel broadband service and buy bundles including your favorite Special Bundles.

Telecel Play is a FREE app developed with you in mind. Check out products and services, Purchase packages, Find a retail store, Manage your account, Pay bills and so much more with Telecel Play.

What benefits do you get from using the app?

• Explore and activate new data plans
• Select your favorite voice and data packages
• Access bills and payments for Fixed Broadband
• Contact us through our help lines
• Monitor your minutes, texts and data allowance on-the-go
• Top up and transfer airtime
• Locate the nearest Retail Shop with a built-in Store-finder feature
• View details on Telecel offers and purchase directly from the app
• Activate / Deactivate Value Added Service
• Access a wealth of information about our promotions and plans

Below are the reasons for seeking various permissions while installing the app. We do not save any of this information on our systems.
Storage: We save some small data locally on your phone to avoid frequent access of network. This also helps the app to launch faster.

Things to remember
• You will need a Valid Telecel number and a password to use the app.
• Purchase of application is free however download charges do apply for downloading from Google Play Store.
• If you use the app abroad, standard international charges will apply.

Ratings and reviews

It's pretty wild that the current update requires you to verify your facial biometrics in order to send money, which coincidentally fails because there is no baseline to compare it to. So you put in your pin and instead of the transaction going through, you get asked to do a liveness check (turn your face up, down, sideways etc). who genuinely thought this is a good idea? being forced to go back to the very manual SIM route to send money is ridiculous

This app is just awful. Sometimes you can't even log in. I spoke to a rep who confirmed that at certain times of the day logging in is difficult due to server demands - Vodafone you're a huge company, upgrade or expand your servers. Trying to check your balance for broadband doesn't work, so you can't tell if the data ran out or if there's a network fault, you just have to guess. On the previous version there was a constant error, in the new version they completely removed the function.

Ever heard of "if it ain't broke, don't fix it"? Yeah, this is that kinda situation. This app used to be the best thing, but now, I don't even want to keep it on my phone anymore. Random connection errors, doesn't work without data, now you ALWAYS have to login. Why? Login, wait for an OTP, then get another OTP when you want to send money and then input your pin. What's all that for? "Security"!? THE OLD SYSTEM WAS PERFECT! App works but you've just ruined a perfectly good user experience.

What’s new

We update the app regularly to fix bugs, optimise performance and improve the experience
Thanks for using Telecel Play App