This app is just awful. Sometimes you can't even log in. I spoke to a rep who confirmed that at certain times of the day logging in is difficult due to server demands - Vodafone you're a huge company, upgrade or expand your servers. Trying to check your balance for broadband doesn't work, so you can't tell if the data ran out or if there's a network fault, you just have to guess. On the previous version there was a constant error, in the new version they completely removed the function.
29 people found this review helpful
August 26, 2022
Hello K Mienza, Sincere apologies for the challenge you are experiencing on the Vodafone app; I am pleased to assist you. Please contact us via email firstname.lastname@example.org or WhatsApp number 0501000300 with your Vodafone number for assistance on the challenges you are facing with the App. #HappyToHelp. Naa.
I have reinstalled this app a number of times hoping it's improved but it's still as bad. Most recently installed on Oct 31 2020 and this time couldn't even get the sms verification text to complete the process The worse thing about the app is that navigation, can't find where anything and always have to click around untill I am lucky enough to chance upon what I need How hard is it to have a simple usable navigation system? Looks like the app wasn't tested by external users before release.
16 people found this review helpful
November 5, 2020
Hi Sam, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Kindly share details on challenge along with your contact number via email at email@example.com. Thank you. #HappyToHelp.Aaron
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The internet works well, when it works, it really works. I am a bit suspicious about how Vodafone tally up my internet usage. Sometimes I spend the whole day watching movies, so I have a pretty good idea how much internet is needed to watch a film. There are times when I hardly watch anything and my internet is used up. That is a little frustrating, but the service is good and pretty dependable.
20 people found this review helpful
December 3, 2018
We appreciate the feedback LeBleu LeBleu. Please shed more light on the reminders you are referring to via email through info.gh@Vodafone.com or via WhatsApp on 0501000300 for further assistance. #TheFutureIsExciting.