DRE Applet

SolarWinds

About this app

This application works with your support IT support technician’s remote access solution and allows them to connect to your device and troubleshoot technical issues you may be having. Your technician is using SolarWinds® Dameware Remote Everywhere™ remote support software, and this Applet works with that solution to allow the technician to very securely connect directly to your machine.


Key Features:

- Full remote file management capabilities.
Integrated FTP access for transferring, uploading, downloading, and managing files across the device during support sessions.
- Secure remote support and device troubleshooting.
- Remote screen viewing and device interaction.
- Secure communication protected by multi-level authentication and encryption.
- Remote file management is an essential component of the Dameware support experience, allowing technicians to assist users with file retrieval, diagnostics, backups, and data transfers when required.


How to use:
1) Download and then launch the application
3) Enter the six-digit PIN code given to you by your support technician
4) Allow your trusted support technician to connect to your device


About Dameware Remote Everywhere:
SolarWinds Dameware Remote Everywhere put powerful diagnostic tools at technicians’ fingertips to help them solve support requests fast. It provides the tools to let them see exactly what’s going on with a device, without sacrificing security. Take Control uses multi-level authentication and military-grade encryption protocols to keep you safe from hackers while you’re connected. Learn more at www.dameware.com.

What’s new

- Improved security and performance
- Better network reliability