
A Google user
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App shows the wrong account balance compared to what I've consistently seen when I log in via the website instead of the app: wrong to the tune of 19%. Otherwise, the app what it's supposed to but performance and user interface need much improvement. On some screens you have to have your phone rotated into landscape view to see all the content because it isn't sized to fit in portrait view and portrait view won't allow you to scroll sideways to see that content. For example, the screen that displays funds' performance.
11 people found this review helpful

Richard Anders
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I have to reinstall each time I use it. I used this app for years without any problems. Now the screen go black when I try to sign on. I have emptied my cache, reinstalled a dozen times and restarted my phone. Nothing works. Nationwide apparently has done an upgrade or something different. Once I reinstall and log on it's works fine.
19 people found this review helpful
We are sorry that you are having these issues with our app. Could you please proactively uninstall/delete the app and re-install the app again? If that doesn't help, we suggest clearing your phone's cache/temporary files. Please contact us at 877-677-3678 if the issue persists. Thanks.

Will Augustyn
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Absolutely horrible. For the past 7, almost 8, months Nationwide's system hasn't worked so they haven't taken any contributions from my paycheck to put into my retirement. Their customer services claims they fixed my issue but it still isn't fixed. The other night when I called, the service rep actually mocked me about the problem I was having. When it comes to planning for your retiremrnt, avoid using Nationwide: they aren't on your side. Edit: I've been doing the solution since June no change
4 people found this review helpful
Nationwide
January 26, 2023
Hi Will. We're sorry you are experiencing this issue. We can see that you requested a change recently, which will go into effect in February. You may also contact your payroll department to ensure the change takes place.