Support

NikBit

About this app

Nikbit Support is an app for customers and IT support agents. Everything you sent by e-mail or reported by phone is now in one place: tickets, correspondence, photos of the malfunction and equipment overview.

FOR CLIENTS
• Report a failure in a few seconds: title, description, priority and, if desired, the device it refers to.
• Take a photo of the problem with a camera or attach an image or file (up to 25 MB).
• Correspond with support as in chat; new messages appear by themselves, without refreshing.
• Track the status: Open, Working, Waiting for you, Solved, Closed.
• Get notified when support answers or resolves a ticket.
• View your company's equipment: computers, printers, network devices, with specifications and ticket history.

FOR SUPPORT AGENTS
• Ticket list with filters: Pending, My, My Support Level, SLA Exceeded.
• Client replies or internal notes that the client does not see.
• Changing the status and resolution method (remote or on-site) from the phone.
• Notifications for new tickets at your level and for each new message on the tickets you are working on.
• Adding and modifying client equipment in the field.

ADJUSTMENT
• Light, dark or system theme and text size.
• Initial list view and photo quality as you like.
• Push notifications and automatic refresh are turned on and off in the settings.

SECURITY
• Password login, with support for multiple organizations on the same account.
• The session is stored encrypted on the phone, and the connection to the server is exclusively HTTPS.
• Each organization sees only its own data, and rights depend on the role.

The application is intended for users who have an account on the Nikbit Support service. The account is opened by your IT support; registration in the application does not exist.

What’s new

1.0.6