Ofilix

Solutek soluciones integrales S.A.S

About this app

Ofilix — Omnichannel customer support, in your pocket

Ofilix lets you support your customers from anywhere, without being tied to a desk. Chat, take calls, and resolve conversations in real time, all from your phone.

All your conversations, in one place
Receive and reply to WhatsApp, email, web chat, and other channels without switching apps. Organize conversations with labels, snooze, and team assignment.

Real calls, not just chat
Register as an extension and receive customer calls directly on your phone, with push notifications even when the app is closed — never miss an important call.

Work as a team
Assign conversations, leave private notes for teammates, use canned responses (macros), and mention colleagues when you need a hand.

AI-assisted
Captain, Ofilix's AI assistant, helps your team respond faster by suggesting replies and summarizing long conversations.

Notifications that keep you in the loop
Get instant alerts when a conversation is assigned to you or a call comes in, even with the app closed.

Ofilix is the mobile app for your customer support platform — built for agents who need to resolve conversations wherever they are.

What’s new

- Improved VoIP call stability (fewer drops, better audio quality)
- New CRM section: opportunities and pipelines
- You can now delete your account directly from Settings
- Chat improvements: mark as unread, bulk snooze and labels, message variables
- New app icon
- Various bug fixes