
Paul Hulsman
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I can't connect to the system from my phone. the system is working but I can't connect. very frustrating. only 1 day later and oh wow ! what great service from Olarm . The help desk was very prompt in helping me. My problem was sorted so quickly. I'm impressed with the service.
Olarm (Pty) Ltd
March 16, 2026
Hi Paul, thanks for sharing this with us. Our team would like to help you get connected again as quickly as possible.
Please contact Olarm Support at support@olarm.com, +27 21 009 0911, or WhatsApp +27 60 039 0911 so we can assist you directly and fully investigate the connection from your phone.

Tanya Bekker
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Terrible!! I am occasionally able to arm remotely but then cannot turn it off. The app doesn't respond. UPDATE: I reached out via email and whilst it took a bit of time, Olarm got back to me informing me of some changes that had been made to our system. It has worked for the last 2 weeks. I also discovered that if I tried to access the alarm remotely, it is best to use internet from a service provider, in this case Vodacom, not the wifi where you are staying.
5 people found this review helpful
Olarm (Pty) Ltd
January 6, 2026
Hi Tanya, we’d really like to look into what’s causing this on your setup and get it working properly. Please reach out to our support team at support@olarm.com, +27 21 009 0911, or WhatsApp +27 60 039 0911 so we can investigate your specific device and connection and resolve this for you.

Ammi Schutte
Terrible app since the last upgrade. Try as I might, there is simply no connecting to either of our alarm systems. An app that is forced on us by alarm companies, but lets us down when we need it most. If any SA alarm companies are reading this - GET ANOTHER APP, this one will get someone killed.
Olarm (Pty) Ltd
March 7, 2026
Hi Ammi, we appreciate you bringing this to our attention. We’d like to investigate this further and help restore reliable connectivity on your systems. Please reach out to our support team at support@olarm.com, +27 21 009 0911, or WhatsApp +27 60 039 0911, and someone from our team will assist you directly.