OneAssist: Protection+Warranty

OneAssist Consumer Solutions

About this app

We are India’s highest-rated protection expert!

We exist to make your everyday life easier by protecting and assisting you on the things that matter the most to you every day.

Be it phones or TV or AC or UPI payments, we have become so dependent on so many small things. Even when one of these daily dependencies does not work or get stolen, life becomes extremely hard. That is where we step in to offer solutions across domains like Personal Electronics, Home Appliances, Personal Finance or Lifestyle.


Key features:
- PROTECT your Gadget & Appliance: Protect your new phones and appliances against accidental damages
- NO MORE COSTLY REPAIRS: Add years to your Gadgets & Appliances with Extended warranty
- FRAUD PROTECTION: Protect your m-wallet/ debit cards/ credit cards/ UPI from frauds
- SELL OLD MOBILE PHONES: Get the best price for your old phones
- RAISE CLAIM REQUESTS: OneAssist plan subscribers can raise claims and requests in a jiffy
- REAL TIME TRACKING: Track your service request in real-time
- WarrantyCare: Manage device invoices and warranties with ease

Key plans:
- Accidental & Liquid Damages for gadgets and appliances
- Extended Warranty for gadgets and appliances
- Fraud protection plan for cards and wallets

Key service benefits:
- Best-in-class service experience: 4.6 stars on Google reviews with 30,000+ reviews
- Free pick up and drop
- 24x7 call center with regional languages
- 27,000+ pin codes covered across India
- Industry-best Service and repair timelines
- In-house repairs by verified experts for home appliances

Key devices covered:
- Smartphone/ Mobile
- Laptop
- Smartwatch
- Headphones/ Audio accessory
- TV
- AC
- Refrigerator
- Washing Machine
- Water purifier
- Large Home Appliance
- Small home appliance

Ratings and reviews

I'm extremely dissatisfied with the Assist application's customer service. I recently submitted a claim, but unfortunately, it was rejected without proper explanation or support. Despite reaching out to their team, I received no assistance or guidance throughout the process. The lack of transparency and communication made the experience frustrating and disappointing. I expected more empathy and help from customer service team.

Claim approved within 24 hours. The service was brilliant. The application needs more options to be added. But still, it does the job. Kindly add an option to connect the call to the support person directly. I am unable to get the call option. Only the chat option is available. It showed a phone number. I need to copy-paste it and dailled it external. Which is not user-friendly. But overall experience was best 👌

Was a good service last year. This year, the service sucks. Can't process the simple requests in weeks. I requested a repair service last week, and it is still not resolved. They are only rescheduling it. The technician wouldn't take the calls and goes on leave without informing the office. The customer support and supervisors are clueless. If you call customer care, they won't pick, and if they do, it's like fish market. If there was an option for negative stars, I'd definitely use that.