Sentara Health Plans

Sentara

About this app

The Sentara Health Plans mobile app (previously known as Optima Health) is a secure, convenient, and easy way to access important health plan information on demand – wherever and whenever you need it. The latest version comes loaded with new features and enhancements to make it easier for you to access the information and care you need, on the go.

Sentara Health Plans MOBILE APP FEATURES

Individuals and covered family members can *:
- Find doctors and urgent care centers
- View coverage and benefit details
- Access personalized wellness tools
- View and email member ID cards
- Access claims information, including in-network plan expenses, deductibles, and balances
- View user profile and update email address
- Access Sentara Health Plans contact information
- Manage your Communication Preferences

*You must be an Sentara Health Plans member registered on http://sentarahealthplans.com to use the secure features of the mobile app.

About Sentara Health Plans
Sentara Health Plans provides health plan coverage throughout Virginia. We offer a full suite of commercial products including consumer-driven, employee-owned, and employer-sponsored plans, individual and family health plans, employee assistance programs, and plans serving Medicare and Medicaid enrollees. Our quality provider network includes specialists, primary care physicians, and hospitals across Virginia.

Ratings and reviews

After 5 months still can't find doctors or download my ID card. The app is buggy and only about half of the features work. The Optima app worked perfectly. Why couldn't Sentara buy the app too? Seems like a big downgrade. It's been 5 months, and they still can't get the app to work. If you can't take on the number of patients, don't buy the company until you have the infrastructure first... Makes me want to change back to Anthem...

This app is ridiculous. All of a sudden it doesn't recognize my username, password, nor my member ID. It had no problem recognizing any of that when I had to log in last week to pay my premium though. Of course.

This app is bs! I tried several times with this, and no luck. I tried to register, tells me I'm already registered. Ok. Try to retrieve username, doesn't my member number. Seriously??? Put in both numbers and it doesn't recognize either. I finally got my new card and even that's jacked up because it has my old primary doctor's name on it! And I can't get in the system to correct it!!!!! Virtually useless!!!!!!

What's new

Enhanced Registration Process: Our system now checks if new registrants already have an account, preventing duplicate registrations and ensuring a smooth process.

Access Your Member Guide Easily: The digital Member Guide is now accessible directly from the plan documentation section. Download and share it as needed.

Smart Document Display: The app now intelligently shows or hides documents based on availability, making it easier to find essential information.