My ETA

Optim Group

About this app

My ETA Driver is the mobile app for drivers and field staff using the My ETA platform.

My ETA helps businesses deliver a better arrival experience for customers with live tracking, SMS updates, and real-time ETA visibility.

To use this app, your business must first create a My ETA admin account at myeta.co. From the admin portal, you can add drivers, create jobs, manage your team, and send customer tracking links.

When a driver starts a job, My ETA automatically sends the customer a tracking link via SMS. Customers do not need to download an app — they simply open the link in their phone browser to view live progress and arrival updates.

My ETA is built for businesses that visit, deliver, move, install, repair, collect, or provide services at customer locations.

Great for:
• Moving companies
• Couriers and delivery teams
• Tradespeople
• Mobile service providers
• Installers and technicians
• Cleaning and maintenance teams
• Field staff and appointment-based businesses

Key features:
• Drivers can view and start assigned jobs
• Customers receive SMS tracking updates
• Live ETA page works in the customer’s browser
• No customer app download required
• Admins manage jobs and drivers from myeta.co
• Helps reduce “where are you?” calls
• Improves customer confidence from start to arrival

Important:
My ETA Driver requires a My ETA admin account. Businesses must first create an account at myeta.co before drivers can use this app.

What’s new

Default language – en-GB
• Drivers can now view and reply to customer messages directly in My ETA.
• General reliability improvements.