GFiber: The Google Fiber App

Google Fiber Inc.

About this app

Easily manage your GFiber Internet Service. Run speed tests, edit your network settings, restart your router, and share your Wi-Fi password with family and friends.

Manage your GFiber account. View your current balance and previous statements, and quickly manage your payments.

Access the GFiber Help Center. Find answers to common questions and contact the GFiber team to get help.

Note: To use this app, you must be a GFiber customer. It is not usable by Webpass customers.

Ratings and reviews

The app is slow to update when new devices join or drop from the network—sometimes not updating at all. Under device management, renaming devices can become an issue even after the MAC is no longer randomized. Device management allows for customization of Icons but it never saves them. I have uninstalled and reinstalled the app several times. I have tried to be patient, but as a parent who is attempting to monitor and limit my kids's access this is beyond frustrating.

This app will not connect to my network. It has not worked since I upgraded my service over a month ago. I have spoken with customer service 3 separate times. The conversations are always the same. Let's try these troubleshooting steps. They are unsuccessful. I am told my trouble ticket will be escalated. Then nothing happens until I start the cycle over.

You can't upgrade your service(speed) using the app, even though it appears you can - it doesn't work on Google side. When you contact customer service through app to upgrade service, they tell you (and email you) that the upgrade will be active "in minutes" but in reality, you have to activate new router being sent to you for upgrade to go into effect... days, not minutes! Why can't companies just be honest with their customers? STOP LYING TO US!