137 reviews
Content rating
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About this app

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app.

Use myPacificSource to:
• Access your ID card at all times.
• View your explanation of benefit statements.
• Access our 24-Hour NurseLine. (No login required!)
• Find a provider or hospital. (No login required!)
• Check your deductible and out-of-pocket totals.
• Check previous and current balances for your Flexible Spending, Health Reimbursement, and other accounts
• Find out which services are covered, and how your plan pays for them.
• Check on the remaining number of office visits or dollar amounts available for certain provider services.

To get access:
• Download the app.
• Log in with your InTouch account user name and password to view benefit information and download your ID card.

Visit for more information and to register for InTouch.

About PacificSource:
PacificSource is an independent, not-for-profit community health plan that values partnership, service excellence, community, and personal relationships. Founded in 1933, we have a reputation for taking great care of people. We deliver healthcare solutions to businesses and individuals throughout the Northwest.
Updated on
Mar 24, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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137 reviews
A Google user
March 9, 2019
App won't go beyond plan type. I selected the plan type I have and I don't get any other options. Very frustrating, especially since I cannot access it through the website either. It takes me to a screen that shows : InTouch Medicaid Access. I don't even have Medicaid. Not sure what that is about. I have uninstalled and reinstalled the app twice, but it didn't help.
17 people found this review helpful
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March 18, 2019
Hello, We apologize for your inconvenience. Would you be willing to call/email us ( Knowing more details (such as your memberID, etc), is very important to help us troubleshoot your issue. Thank you for your feedback.
Krystal Hasiak
November 21, 2022
Doesn't work. I get as far as choosing what type of insurance I have and privacy preferences. I got the app because the PacificSource website gives no personal account info after creating an account/signing in; it just tells me to get the app. I try signing into the app and it says "ID not recognized" so I'm at a stand still with no account info except getting a printable ID card.
1 person found this review helpful
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January 12, 2021
Adding my voice to the growing chorus of "ID not recognized." Specifically, your app doesn't recognize the account created on your website. And your website offers zero functionality except to redirect me to Google store so I can get the app. Effectively, you have wasted a bundle of premium dollars on an electronic game of whack-a-mole. Perhaps your web team should be let go so they can apply for jobs in an online gaming startup, where their particular talents would be more useful.
15 people found this review helpful
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