Paliwal Computer Self Care

IN CENTRE SOLUTIONS

About this app

Getting your product serviced should not require repeated phone calls or constant follow-ups.

Paliwal Computer Self Care gives Paliwal Computer customers one convenient place to manage registered products, request support and follow every stage of a service job.

Sign in using the mobile number registered with Paliwal Computer to view the products and services assigned to your account.

WHAT YOU CAN DO

• View your registered products and equipment
Check important information such as product details, serial number, installation location, warranty, AMC coverage and previous service history.

• Raise a service request
Select the correct product, describe the problem and attach supporting photos when required.

• Track every service stage
Follow your request from registration and engineer assignment through the visit, pickup, repair, return and final completion.

• View engineer visit information
See the assigned engineer, scheduled visit time and visit progress. Live engineer location may be available while the engineer is travelling for your active service visit.

• Confirm service securely
Use the OTP provided inside the app to confirm important stages such as visit start, pickup, delivery and service completion.

• Follow pickup and repair jobs
Know when your product has been picked up, received at the service centre, sent for repair, completed and scheduled for return.

• Check AMC and warranty information
View coverage status, contract validity, scheduled visits, completed visits and upcoming renewal information for your registered products.

• Review estimates and service documents
View estimates, approve eligible repair work and access available invoices, receipts, AMC documents and service reports.

• Receive important updates
Get notifications when an engineer is assigned, a visit is scheduled, your product is picked up, repair status changes or service is completed.

• Share feedback
Rate completed service and submit feedback directly from the app.

MADE FOR PALIWAL COMPUTER CUSTOMERS

This application is available only to customers registered with Paliwal Computer. The products, locations and service information visible inside the app depend on the access assigned to your account.

Some features may vary according to your product, service type, warranty or AMC coverage and the services enabled by Paliwal Computer.

Need assistance? Contact Paliwal Computer through the support details available inside the application.