Parallex Bank Mobile App

Parallex Bank

About this app

Parallex Mobile App is a mobile banking solution which allows customers perform banking and lifestyle transactions with the aid of their mobile devices. The App is titled ‘Parallex Mobile App’ on the iOS APP Store.
Customer is required to download and install the App on their devices to enjoy amazing service offerings. This service is available for 24 hours daily to customers.
Services that are available on the Parallex Mobile App include
Seamless account opening process.
Unique Account Number Creation.
Account Upgrade
Request for Free debit card request with “pick up” or “delivery” option.
Retrieve your debit Card pin.
Enable/Disable debit card.

Add Account to Count
Make payment to merchant with NQR.
Deposit and withdraw with eNaira.
Seamless feedback and complaint module
Transfers within Parallex Bank – Intrabank Transfer
Transfers outside Parallex Bank - NIP
Airtime Recharge and Data purchase for Self and Third party
Bills Payment
Receipt generation
Change device.
Password Reset
Password Change
Biometrics login and transaction authentication
PIN change
Manage Beneficiaries
Self - increase Transaction Limits
Account statement generation to self and third party
Hide account balance.
Turn off account on dashboard.
Ability to transfer from minor account.
Transaction history with range and filter
Push notification after each transaction
Enable GPS-location to accurately capture the user location during every transaction.
Select beneficiary from contact list.
Cheque Management
Email notification on request from the Mobile App

Ratings and reviews

The mobile app has great potential. But, there are a few areas that could be improved. When entering a password, it's currently difficult to move the cursor back to correct an error. You've to delete the password to the error point, so adding easier cursor navigation would be helpful. Card-management could be enhanced by allowing users to view & manage individual subscriptions. Online card payment decline should provide clear reason & guidance to resolve issues. This'd make the app better

Honestly, this has been one of my most frustrating banking experiences. I transferred money from my OPay account to Parallex, and shortly afterward I needed to upgrade my account to access the funds properly. I submitted the documents they requested and corrected every issue they pointed out. Since Monday, I've received multiple responses from different customer-care agents saying the request is still “under review” and asking me to keep waiting.

the app is okay apart from the link nin glitch, I transfered only 20k out of the account and since about 4 days now I have not been able to transfer any other money out of it, saying I have reached my limit set, meanwhile I did not set any limit. there is an option to increase your limit in settings which I did, but the app just gets stuck and revert to the previous page instead of upgrading the limit, can't withdraw from my acc currently, wouldn't want to put large sum there honestly