Parallex Bank Mobile App

Parallex Bank

About this app

Parallex Mobile App is a mobile banking solution which allows customers perform banking and lifestyle transactions with the aid of their mobile devices. The App is titled ‘Parallex Mobile App’ on the iOS APP Store.
Customer is required to download and install the App on their devices to enjoy amazing service offerings. This service is available for 24 hours daily to customers.
Services that are available on the Parallex Mobile App include
Seamless account opening process.
Unique Account Number Creation.
Account Upgrade
Request for Free debit card request with “pick up” or “delivery” option.
Retrieve your debit Card pin.
Enable/Disable debit card.

Add Account to Count
Make payment to merchant with NQR.
Deposit and withdraw with eNaira.
Seamless feedback and complaint module
Transfers within Parallex Bank – Intrabank Transfer
Transfers outside Parallex Bank - NIP
Airtime Recharge and Data purchase for Self and Third party
Bills Payment
Receipt generation
Change device.
Password Reset
Password Change
Biometrics login and transaction authentication
PIN change
Manage Beneficiaries
Self - increase Transaction Limits
Account statement generation to self and third party
Hide account balance.
Turn off account on dashboard.
Ability to transfer from minor account.
Transaction history with range and filter
Push notification after each transaction
Enable GPS-location to accurately capture the user location during every transaction.
Select beneficiary from contact list.
Cheque Management
Email notification on request from the Mobile App

Ratings and reviews

This is probably one of the worst banking apps I have ever used, after updating the app, it stopped working on my device, when I opened it, it closed immediately. I downloaded it on a friend's phone, and tried the forgot password option, after putting my transaction pin, it kept loading infinitely. It was very frustrating, I reached out to customer service and they couldn't help. They told me to keep trying

The interface of the app is great and easy to navigate but there are still some work to be done. The team should work to improve on the following aspects: 1. The app keeps logging you out while trying to perform transaction. 2. One can only view, retrieve and share receipt of the transfers you made. You cannot retrieve the receipt for credit, purchases and other transactions carried out. Please this should be looked into to allow the retrieve of other receipts. Thank you.

There is no star to give. The app is frustrating; it keeps logging out while a transaction is yet to be concluded. It is causing a serious waste of data especially when using borrowed data. Moreso, I could not by airtime using the app because there is no place to input the pin. The large font option is still tiny. It will be better if the screen is made adjustable. I look forward to having a better experience with the app.