Great app, and super handy service. This is how paying for parking should have always worked. I've had no issues with the app. It takes about 4 taps to be on your way. You don't have to stand there while you pay for parking... just complete your purchase while you're walking to your destination. All you need is the parking code for your location. Also, no more paying for more time than you need. You'll get notifications when your time is almost up so you can add as much time as you need.
Great idea, very inconvenient app. It takes me longer to pay by ParkX than just by credit card, because the app is so buggy at random times. When it works, it's great, but that's only been less than 50% of the time in my experience. I've sent a request asking for a refund of my money, but they don't address that anywhere in their FAQs. They say you can call for help, but I can't find that anywhere on this app or their website.
Yesterday 2/8 I realized my app on my android phone had uninstalled and this new app lost ALL my saved information. Second, it took multiple times for the 3 digit Pin to work. Third, I got a parking ticket due to this crap. Fourth, Park X was not available on multiple occasions yesterday to take any of my phone calls. Last, who is going to reimburse me for the $25.00 parking ticket? I need. A response ASAP.
Rating drop because after last update, unable to connect to Passport to reset pin and app is now useless. UPDATE: Thank you, Passport, for helping with the issue. Two stars higher for review, since it's been good for me. Will monitor and update review.
Downgraded from 5 starts to 1 since the update. Cannot use the app--not allowing me to reload my balance. When I reported the issue, I received truly unhelpful one-sentence "advice" to from Passport Inc. I've submitted detailed info and screenshots on the various issues. Will update rating as needed pending better assistance from the service team.
Like the other commenters say, they also stole my money. The first time I used it, it worked great, then, weeks later when I wanted to use it again, I'd been automatically logged out "for my protection". Like someone other than ParkX is interested in stealing my $8. Awful app, awful experience, and it takes an awful team to make that happen. Congratulations!
- Existing users will need to re-register on the new platform and add a credit card to their wallet
- Updated look and feel
- Enhanced account management
- Easier duration selection for parking sessions
PayByPhone, the market leading pay by phone payment operator for parking.
The official app for the Greater Cleveland Regional Transit Authority is here!