Yesterday 2/8 I realized my app on my android phone had uninstalled and this new app lost ALL my saved information. Second, it took multiple times for the 3 digit Pin to work. Third, I got a parking ticket due to this crap. Fourth, Park X was not available on multiple occasions yesterday to take any of my phone calls. Last, who is going to reimburse me for the $25.00 parking ticket? I need. A response ASAP.
Rating drop because after last update, unable to connect to Passport to reset pin and app is now useless. UPDATE: Thank you, Passport, for helping with the issue. Two stars higher for review, since it's been good for me. Will monitor and update review.
Downgraded from 5 starts to 1 since the update. Cannot use the app--not allowing me to reload my balance. When I reported the issue, I received truly unhelpful one-sentence "advice" to from Passport Inc. I've submitted detailed info and screenshots on the various issues. Will update rating as needed pending better assistance from the service team.
Great idea, very inconvenient app. It takes me longer to pay by ParkX than just by credit card, because the app is so buggy at random times. When it works, it's great, but that's only been less than 50% of the time in my experience. I've sent a request asking for a refund of my money, but they don't address that anywhere in their FAQs. They say you can call for help, but I can't find that anywhere on this app or their website.
This new update is terrible. Not only did I have to re-enter everything but it just works terrible now. Lots of trouble even paying for things in the new system.
Very convenient. I installed the new version directly, not as upgrade from previous version. Works great. Allows me to buy more time remotely after previous session expires. I don't have to go back to my vehicle to extend time. Love it!
- Existing users will need to re-register on the new platform and add a credit card to their wallet
- Updated look and feel
- Enhanced account management
- Easier duration selection for parking sessions
The official app for the Greater Cleveland Regional Transit Authority is here!
The official mobile ticketing app to ride Metro & the Cincinnati Bell Connector.
With the EASY Pay mobile app, users can purchase tickets right from their phone.