Totally useless They just close the ticket as resolved. My kid's arm is broke now as a direct result from 6 years of complaints about a messed up sidewalk. Someone in my neighborhood has the Zika virus because of standing water thanks guys.

Request gets closed and ignored and unfixed just as soon as you post the request

Great App More cities should follow this model. Great way to quickly get tgings inproved around the city!

The great advancement in technology for a really great town of Austin this is a wonderful service

Requests ignored I submitted multiple requests, which I thought was great. Unfortunately, they just mark them as resolved and close them without actually fixing any of the issues. Worthless and a waste of time!

Could be better Can't get the Captcha to work from Android phone

Just call If you pick the wrong category, they just ignore the request. And not every category is available for selection...so you are doomed for failure from the get go.

Decent app, horrible implementation. When I tried to make a report, I had to pick a category for the report. There were a dozen or so I had to choose from and evidently I picked wrong. I got an email: your report has been canceled bc you picked ___ and it belonged in ___ category.

Great App! Some ppl make things seem worse than what they are. I've seen some of these complaints and over exxagerated... Mind your business..

Accomplishes Nothing It's a great way to establish communication with 311 but requests are closed without being resolved (pothole).

311 Nice app. It works depending on the issue.

Nice Looking App - Same Lousy 311 Don't let this nice looking app fool you. Reports are falsely marked "resolved" and cases are "closed" when in fact the problem still exists. There is often little to no follow through and zero accountability.

Amazing Now I can finally get some people to fix those pesky street lights!

This is so exciting!!! Y'all are awesome!

Great app

Awesome