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Yang Wang
今天早上我购买了100美金的比特币,选择的支付方式为Pay Pal.我支付到商家的账户后,商家以实际到账和订单金额不符合为由,让我取消订单后,再次向他购买, 实际到账金的订单.但他迟迟不上架比特币,接着告诉我,通过外部钱包向我转账,然后告诉我,外部钱包最低发送200美金为理由,让我再次支付103美金,这时意识被骗 。 全程聊天记录可以查阅,而且我早上到现在联系客服都没有人管,请大家引以为戒。我甚至怀疑就是官方自己在骗人。。
Hello Yang. Please message our support team. You can do this through our app by clicking "Account" and then scroll down to the "OTHER" section and click the "Contact Support" option. We have a dedicated support team that supports Chinese languages. They can assist you with this further. Thank you! - Paxful Community Team
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Google 用户
My account is locked due to the suspicious login location. But I didn't receive the email to unlock the account, and there was no email in the spam 11:25 换电脑登录显示由于登录地点可疑,我的账号被锁定。但是我没收到解锁账号邮件,垃圾邮箱里也没有,问客服等了四天没回应,急死我了
Hi there! We're sorry you're having this issue. Kindly refer to this escalation form: https://tinyurl.com/paxfulhelp and we'll have the team look into it for you! Thanks! - Paxful Community Team
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潘鸿彬
联系客服都是一群机器,一个活着的人都没有的。骗了就是完全找不回来那种就算了。问题就是反馈了官方也不会介入。辣鸡东西。还动不动就封人的号。理由还是什么多账号登入,要我是多账号我也不说什么了,问题我就一个账号。怎么去申请都没有,活人客服都没见到过。都是机器人,请你看文章。想想也是够可以的。
Hello there. For account concerns, please contact our support through the "Contact Us" button on http://paxful.com or follow up with us through https://paxful.com/s/help. Thank you - Paxful Community Team