myTotal Benefits

PayForward

About this app

The MyTotal Benefits app gives health plan members access to their benefit dollars and more.

Eligible members can track their benefit dollars, allowances, incentives and rewards in one place. They can shop for approved over-the-counter items directly from the app, or use the Find Stores tool to search participating retail store locations nearby.

Program details and account information are always available in real-time. If a member loses their card, no problem they can manage their card status and reorder a new one directly from the app.

With MyTotal Benefits staying physically and financially healthy is easy.

MyTotal Benefits will also help you:

ACTIVITY AND FITNESS
Submit your annual wellness visits activities to your healthcare provider

STRESS MANAGEMENT, RELAXATION, MENTAL ACUITY
Submit your wellness activities to your healthcare provider

DISEASES AND CONDITIONS MANAGEMENT
Submit your various health assessments and self management activities to your healthcare provider

Submission of activities is dependent on your healthcare provider's rewards program and may not apply to all users. Contact your healthcare provider for more information.

Ratings and reviews

I was able to load the app, add my credentials, and logged in. I wish it had Biometrics (e.g., thumbprint) worked for login It seems everything works, even the product scanner. The scanner does not work on any browser or device. I tried chrome, safari, firefox, and edge, using an iPad and a Samsung smartphone. Scanned a couple of items that came back as on the approved list. When checking out and using the debit card, only one was paid for using OTC credits. POS.

This app really needs some work! The quick link to SHOP NOW is horrific. Out of categories offered, it has only 2 that work (respiratory & baby items), which doesn't help at all to try and order online. It doesn't list a website where I may be successful at trying to place an order. The product scan for use in store is ridiculously slow and most items have to be scanned several times (no product found, then finally a yes or no for product coverage). FIX THIS PLEASE as it's for elderly/disabled!

If I could give 0 stars I would. No matter how many times they redo the app, it never works. *If* you can even get to the shopping section, the cart always empties itself, a single touch adds things to it you didn't want to, there is ZERO product information beyond a photo and name, and the organization of each separate category is just anarchy. But above all, it just doesn't work. I often spend 2-3wks just TRYING to make a purchase, which is dangerous when I need these medications regularly.

What’s new

Bug fixes and enhancements