For about a month I was trying to figure out why my router settings to keep the 2.4 and 5 GHz bands separate kept resetting. Checked the logs, nothing obvious. Turns out, anyone even opens this app on your home network, it resets those settings. Confirmed by Bell tech support. Don't even have to log in, which is a security issue. Nobody should be able to change ANYTHING without logging in. Also, when this happens, nothing is logged in the system logs on the router. Another gap. Disgraceful.
31 people found this review helpful
August 5, 2022
Hi, We are sorry to hear about your experience and we are investigating the logged in slider feature further. In the meantime, can you please ensure that your APP is up to date. Please also email us at email@example.com with a detailed description of the issue so we can investigate further. Thank you for reaching out to us.
If you don't want to use any “features” it is fine. Unintuitive, awkward, cumbersome, frustrating are what this app is. Setting up parental control features was beyond frustrating. I strongly suggest you send someone to see what Rogers is doing and try to copy it for a web portal management tool, otherwise just return the same functionality that the homehome 3000 had. If I didn't like the consistency of the internet connection for work, I would have canceled and stayed with Rogers.
27 people found this review helpful
August 31, 2022
Thank you for letting us know about this. Your feedback will help us improve your experience. Kindly send us your concern at firstname.lastname@example.org along with the screenshot of the error you are getting. We'll be looking into this issue and will resolve it promptly and accurately. Thank you
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Forces you to have a single SSID. In an era where network security means insulating subnetworks, Bell app doesn't work unless you put all the eggs in a single basket. Easy to manage by uneducated users, easy to hack. Edit: the modem may be duo band, but the app doesn't have all the functions of the web interface. The rating is for this app, not the modem.
20 people found this review helpful
August 11, 2022
Thank you for letting us know about this. Your feedback will help us improve. Kindly send us your concern at email@example.com and about the single SSID and I would like to inform you that our modems are duo band, and you have the possibility to have more than one SSID for further assistance reach out to us thank you for your patience