Alistair Spencer
Ok, so in a dark car park, read the name of the charger, read which port you're socketed into, and remember them while you find the way out - there's no phone signal. Then enter them into the app, which gives no feedback on whether it's working. Then , come back hours later to find you've done no charging. This app should not exist! I don't want your nonsense account, just swipe my damn card! I will avoid podpoint whenever possible.
4 people found this review helpful
Lloyd Anderson
Absolutely useless. Plugged in to point to find its not on their map. Tried to call in, spent 10 mins on hold as #1 in queue...had to give up. Tried to log issue retrospectively and seems impossible as they force you to self serve knowledge. Perfect example of automation gone wrong. Ultimately, end to end experience painful and pointless. Would give 0 stars if possible.
4 people found this review helpful
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So, so for public charging. They have a lot of chargers, but gets confused easily. It's slow to use the map, having to wait seconds to process a pinch + zoom at large map sizes. It doesn't gracefully handle the 'charge a different driver' case well - assumes gps, when actually I'm nowhere near the charger i want to start. Finally when confirming charge, it often doesn't give you any way to cancel, as it goes back to 'charging' as if someone else is using it - have to manually release plug.
1 person found this review helpful