Too difficult to see test results and the new format change for test results makes it impossible to copy and paste information. It seems there's certain functions that are possible in the app but others that are only possible by using a browser -- it directs you when that happens. An example is trying to send a message to your doctor. Can't do that on the app got to log into the website.
40 people found this review helpful
Pretty useless. Every time I try to see anything about my account, results, information, it sends me to the webpage. I'm not sure what the point of the app is if that's all it's gonna do. I've asked help from customer service before, but they sent me in circles and didn't really clarify if it was a bug or if that's how the app is designed. The app itself works great and the interface is well-designed as a program; but it's virtually useless. Overall disappointing.
38 people found this review helpful
- Flag inappropriate
- Show review history
I can't view test results in the app. Also checking the 'remember me' box never works. Edit 06/11/21: The remember me still does not work, and I cannot make appointments with any of my providers through the app. This is something I was able to do before the last major update. There used to be a drop-down box of my providers, now there is a search that cannot find anyone from my doctor's clinic, or even in my state. I often wonder why I even still have this useless app on my phone at all.
26 people found this review helpful
Privia Health LLC
April 16, 2021
Hunter, thank you for taking the time to leave feedback. We continue to make improvements to our app, and we are currently scoping a fix for the 'remember me' box. Please feel free to reach out to our Customer Service team at (888) 774-8428 if you have other suggestions or if you have any questions.