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App is incomplete, as is the information provided. Lab results available through a browser are still not showing in the app, even though many functions require transfer from the app to a browser. After using it several times, navigation still seems inconsistent. Fur example, lab results seem to be available in several places, perhaps depending on which lab did the testing. It's a good start but the app needs more investment.
2 people found this review helpful
Lots of bugs. For example, I've has the same notification that I have new messages for almost 2 yrs. Well I even filter by "unread " and check them over and over FROM 2022! NOTHING Is new. So I constantly have to check Just in case. Also shows no way to delete scheduled appointments made in the app. So you have to call a few times for it to show cancelled.
7 people found this review helpful
Privia Health LLC
February 15, 2024
Hello, we are sorry to hear about your experience. We have investigated this messaging issue and our most recent update of the app fixes this! Please update the app, and if you are still having issues, please call our customer experience line (888) 774-8428.
The app never seems to work properly. I have to try logging in 3times at least on the very first screen before it allows me in and I don't change anything as my info is saved. It just keeps going back to the login screen until it finally just lets me go. It seems like different parts of the app don't interface at all with each other. Why can't it use the info I have on file to pre-populate check-in forms? It is crazy that the website pushes me to the app which can't handle simple tasks.
13 people found this review helpful