Too difficult to see test results and the new format change for test results makes it impossible to copy and paste information. It seems there's certain functions that are possible in the app but others that are only possible by using a browser -- it directs you when that happens. An example is trying to send a message to your doctor. Can't do that on the app got to log into the website.
23 people found this review helpful
The remember me does not work EVER, and has not for as long as I can remember. Also the rx drop down for requesting a refill now has nothing on it. I assume the last update erased the information. It would be nice if updates ceased to cause more problems than they solved. It would improve things if we could access our bill with our name or address or both, as opposed to trying to locate some obscure number on a piece of paper we no longer have. It isaconvenience to have the app to use though.
16 people found this review helpful
Pretty useless. Every time I try to see anything about my account, results, information, it sends me to the webpage. I'm not sure what the point of the app is if that's all it's gonna do. I've asked help from customer service before, but they sent me in circles and didn't really clarify if it was a bug or if that's how the app is designed. The app itself works great and the interface is well-designed as a program; but it's virtually useless. Overall disappointing.
17 people found this review helpful