Prosegur SMART

Prosegur

About this app

Prosegur Smart app is an integrated security system that allows you to control your alarm and devices from anywhere and through a simple, intuitive, and unique interface.

Our app will enable you to:
- Access through fingerprint recognition and FaceID, where supported.
- Request images from your home or business.
- Check status of your alarm.
- Arm, arm away, disarm your alarm.
- Access historic logs on your alarm and device activity.
- Receive real time notifications for alarm and devices events.
- Modify your contact plan who will be called in case of an alarm event.
- Watch live video and recordings for cloud video services and CCTV
- View and download your invoices.
- And a lot more!

Ratings and reviews

Takes a long time to start, and most of the time, the automation doesn't work. Sometimes, I wake up in the middle of the night to check if the alarm was activated, because it fails very often. I'm not very satisfied, but it is what it is.

This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success. An app restart solved the issue. The first issue and other issues were reported to the customer services a long time ago.

I downloaded some videos from the app, they are stored in a folder name Smart. One day, the app is updated, the Smart folder and all the videos in that folder are gone. That's so ridiculous. Moreover, when I tried to download a video, the download process is sometimes 10%, 50%, 70% but never 100%. To download completely, I have to go to timeline 30 days, scroll down in the exactly day I need, choose and play it, then I can download it completely. Sometime the app quits automatically. Speechless.

What’s new

In this new version of the App we include:
* New section of alarm users to assign keys and codes to users.
* A simpler experience for viewing events and recordings
* Navigation controls to move faster between events
* General problem resolution