Prosegur SMART

24.8K reviews
Content rating
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About this app

Prosegur Smart app is an integrated security system that allows you to control your alarm and devices from anywhere and through a simple, intuitive, and unique interface.

Our app will enable you to:
- Access through fingerprint recognition and FaceID, where supported.
- Request images from your home or business.
- Check status of your alarm.
- Arm, arm away, disarm your alarm.
- Access historic logs on your alarm and device activity.
- Receive real time notifications for alarm and devices events.
- Modify your contact plan who will be called in case of an alarm event.
- Watch live video and recordings for cloud video services and CCTV
- View and download your invoices.
- And a lot more!
Updated on
Sep 11, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

24.7K reviews
July 4, 2023
When I first installed the app, everytime I closed it , the app asked me for my psswrd / my fingerprint in order to log in. Some days ago I noticed that despite I closed the app, my user was still logged in - which is not good: if un unknown person takes my phone, this person will be able to enter the app , find my address and unlock the alarm. Logging out of the app is not a healthy solution, because if you log out, you won't receive notifications! Please correct this bug ASAP!
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Bruno Palos
May 10, 2020
This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success. An app restart solved the issue. The first issue and other issues were reported to the customer services a long time ago.
3 people found this review helpful
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May 15, 2020
Hi! Thank you for your rating and comment. Could you please send an email to "", explaining the issue. We hope you continue to enjoy Prosegur SMART.-|
Ngô Thiên Chương
February 18, 2023
I downloaded some videos from the app, they are stored in a folder name Smart. One day, the app is updated, the Smart folder and all the videos in that folder are gone. That's so ridiculous. Moreover, when I tried to download a video, the download process is sometimes 10%, 50%, 70% but never 100%. To download completely, I have to go to timeline 30 days, scroll down in the exactly day I need, choose and play it, then I can download it completely. Sometime the app quits automatically. Speechless.
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What's new

In this version of the app we include: 
* Improvements in the security of the application.
* General issue resolution.