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This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success. An app restart solved the issue. The first issue and other issues were reported to the customer services a long time ago.
1 person found this review helpful
Hi! Thank you for your rating and comment. Could you please send an email to "email@example.com", explaining the issue. We hope you continue to enjoy Prosegur SMART.-|
Worst experience with this app and prosegur. Every month they send the mail saying that the bill is not paid and then I have to send the scanned copy of the paid bill. When I call them for any fault in the system then they say again the same thing that ur bill is not paid, then I have to send the paid bill copy again and then they send technician. I fed up from these guys, planning to change the company soon. And above of all the Smart app doesn't works fine.
Prosegur Smart App is now operational and you can arm and disarm your alarm or request images from your mobile. We apologize for the inconvenience. Thank you very much for your understanding.
I have been a customer since 1998. This app started well, but then it began to malfunction some years ago. Most of the times I coudn't disconnect the alarm or connect it remotely. And when it worked, it took forever. Useless for me.