Ashghal 24/7

Ashghal

About this app

The Ashghal Mobile app offers
• Language Selection (English / Arabic)

• Register to Ashghal app to apply for e-services

• Login: Allow Ashghal registered customers to login to Ashghal 24/7 app and to apply for 13 e-services listed below

• Forget Password: Allow customers to reset their password and submit new password

• Continue as a guest: allow citizens and residents to navigate the app without registration or login

• My Ashghal: Is a list of e-Services Ashghal registered customers can apply for:
• Enquire
• Suggest
• Complain
• Plot Demarcation
• House Connection
• Grease Trap Permit
• Treated Sewage Effluent (TSE) Tankering Permit
• NOC for Ashghal Damaged Assets
• Directional Signage Request
• Street light Installation Request
• Retrieve My Previous Requests to follow up on submitted service requests status (Submitted, In Progress or Closed)

• Navigate Our Services to get info about the following:
• Individuals related services categorized by Ashghal main departments
• Companies related services categorized by Ashghal main departments
• Government entities related services categorized by Ashghal main departments

• Road Announcements: to update citizens about the road announcements in Qatar (Closed; Diverted, Open, Delayed)

• Alert Us: To inform Ashghal of something citizens need to bring to our attention, i.e. a hazard on the road that may cause injury or danger to others; data will be stored in MS Dynamic CRM system

• Navigate Ashghal Projects to get info about the following:
• Key Infrastructure Programs
• Featured Projects
• Roads
• Drainage
• Building

• Navigate Ashghal Tenders to get info about the following:
• Open Tenders
• Open Pre-qualifications
• Participation Terms

• FAQs: Display the most Frequent Asked Questions and their answers, and get customers feedback on how helpful our answer is?

• Navigate Media Hub to get info about the following:
• Photo Gallery
• Video Gallery
• Press Release (News)

• Contact us: Allow customers to communicate with Ashghal through the different communication and social media channels: phone, email, Facebook, Twitter, Instagram, Linked in, and YouTube; also provides location of Ashghal Customer Service locations.

• About Ashghal: An informative page about Ashghal establishment, responsibilities towards Qatar community, and key strategic themes.

• Map: locate Ashghal Customer Service locations, and propose directions/routes to these locations.

• Favorites: Allow Ashghal customers to select their preferred e-Services and functions regularly used in one place at their fingertips

• Call Us: Allow any customer uses the app (regardless he is registered or not) to place a call to Ashghal Customer Service in one click

• Settings: allow customers to do the following:
• Select Favorite e-services or services in one place
• Customers can edit their profile details at any point of time
• Select the preferred way of communication (SMS/Email)
• Subscription to Ashghal road announcements notification