AlbanyGA311

Catalis Public Works & Citizen Engagement

About this app

Albany311 is a free service that allows Albany and Dougherty County, GA residents to report non-emergency issues and attach photos directly from their mobile device

Ratings and reviews

I like the concept of the app and having one central hub from which to access city services. It would be great if this hub were also a single point of contact for communications with the city, especially now that everyone is working at home due to Covid. When I call Albany Utilities customer service, I leave a message requesting a callback and the return call can take anywhere from 3 hours to two days to receive. I'd like to be able to text or email departments through the app.

GSP location is not accurate, always have to tag the location.

Glitching terribly

What’s new

- Completely rebuilt application enhances both performance and stability, ensuring a smoother user-experience
- The submission process now supports more field types, providing greater flexibility and customization
- Implemented a 'Request Type' search function to quickly filter out types
- accessibility features, catering towards a broader spectrum of users
- Expanded language options for increased global accessibility and user convenience
- Implemented new and improved places search