The app makes is easy to rent and then just pick up. No standing around trying to decide what you want while a line forms behind you. Only problem is that it cracks out now and then and you have to un install then re install cuzz it won't let you log in or check out. Keeps giving error message. Otherwise super convenient. .user of app for 2 over 2 1/2 years..
6/23/17, used your app to reserve 2 dvd's with a promotion code. Went to the kiosk, and it's was unresponsive. The cursor was no where on the screen. Called your #, spoke to someone and they said they'd email me a promotion code for 2 free rentals. I have yet to receive it. I will pursue this issue. Also there needs to be a way to cancel a purchase once made. Reason I say this is I reserved 2 dvd's and paid, could not get from the kiosk. You could not refund the money. I also think you should have a way to fix issues with your kiosks remotely from tech hubs. Meaning run a diagnosis of the system and fix. Who knows when a so called technician will be able to fix it.
Love everything about this APP. The only thing that I would like to see different has nothing to do with the app, but it does effect if I rent or not, the out door red box machines that have the screen protector are great but the need a way to hold open by itself. I only have 2 hands and not everyone has 2. Like a magnetic strip on top so on a sunny day I can lift it up and use both my hands. Would be nice!! Otherwise no complaints!!!
Most of the movies i've rented from redbox have been in great condition but, a few have been scratched bad enough that they wouldn't play. Can't get your money back on a movie you can't watch. That's my only complaint. Other than that, I love Redbox.
Selection needs improvement. Tired of renting bad movies. I wish you were able to view extra features and there were more Blu-ray's available and... some of the specials and discounts only last hrs.
App worked great until I was forced to update it. Now I get an error message every time I try to reserve a movie. Way to go RedBox, why fix something that wasn't broken?? Useless now and I've reinstalled it several times, UGH!
Bug fixes and enhancements