Rinnai Central

Rinnai America Corporation

About this app

PROs / Installers: Stay connected to Rinnai and your customers from anywhere.  
Rinnai Tankless Owners: Get connected to your Rinnai tankless water heater with Rinnai Central. Set your water temperature and control recirculation (if applicable) to meet your needs.
[FEATURES]

[For PROs]
-Set up a Rinnai Appliance: Connect to the Rinnai appliance using Bluetooth to set up all parameters
-Register Product: Remotely register products within 90 days of installation to help your customers extend their labor coverage. Restrictions apply.
-Set up a Customer’s Wi-Fi Module: Set up and configure your customer’s Wi-Fi module from your own phone
-Documentation: Always have the latest documentation from Rinnai
-Online Training: Access videos and lessons from Rinnai and track your personal progress.
-Order Parts: Access the Rinnai parts webstore from the palm of your hand.
-Troubleshooting: Diagnose codes at a glance with the Rinnai’s Troubleshooting Guide.
-Solution Selector: Choose the right Rinnai product for your customer’s needs.
-Rebate Finder: Find all rebates in your customers’ area.
-Rinnai News: Learn about the latest news from Rinnai.

[For RINNAI TANKLESS OWNERS]
-Manage: Adjust your water heating system temperature based on your family needs.
-Recirculate: Quickly activate recirculation (if applicable) from anywhere for faster hot water.
-Schedule: Ensure hot water is ready when it's needed with customizable daily schedules. Also, set vacation mode when hot water is not needed, saving money and energy.
-Status: View real-time status and maintenance alerts to ensure that your water heater is working efficiently.
-Find a PRO: Find Experienced Rinnai PROs/Installers near you.
 
 
[COMPATIBLE PRODUCTS]
Rinnai Residential and Commercial Tankless Water Heaters (2006 models and newer) with Rinnai’s Wi-Fi Module (sold separately). Some exceptions apply. See User Manual for details.
 

Read our Data Use and Privacy Policy, Terms, and other important info in the legal section of our App Store description or at the web addresses below.

[Terms of Service]
https://www.rinnai.us/terms-of-use

[Privacy Policy]
https://www.rinnai.us/privacy-policy

Ratings and reviews

Setting the temperature has not improved from original app. Dial made to look like a thermostat is quirky. Try to change from 108 to 115, and it jumps to 135. Then get failure message trying to go back down. What is needed is a simple up/down box with arrow keys. There is no need for a "thermostat" that only goes to specific temperatures, not a range of temperatures.

Last updated in 2023. What company thinks apps do not need to be updated regularly? I'll tell you, a company that does not use the app themselves. When trigger water recirculation, there is a "Control Failed" message which is just a false negative as circulation starts as expected. The app also doesn't work with home automation for integration with Google Home. I bought this water heater thinking it would improve our quality of life, it hasn't. I'll give Navien a try in the near future.

The app can be difficult to connect to the water heater initially but seems to connect after the first connection. My big frustration is the user interface. It doesn't present the actual options available to the user and offers controls/options that aren't available. I spoke with Rinnai tech support and was told "that's the way it's supposed to work." Rinnai should improve the app. As is, it will mislead and frustrate most users.

What’s new

1. Bug Fixes and Improvements
2. Chat live with a Rinnai Agent