RouteThis Helps (Route This)

2.3
300 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Only run this app if you've been referred by a support agent and they've provided you with a code.

RouteThis Helps runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your product!

Note: The Android location permission gives us access to additional network data
Updated on
Oct 21, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted
2.3
300 reviews
Ryan L
September 14, 2022
Wow, this is a scary app. Scans your network for a couple of minutes, and then tells you literally nothing. My results said my internet speed was too slow because it was -1MB. Yep, NEGATIVE 1 MB. Ummm, sure. The privacy concerns are valid. It compiles a list of all of your devices on your network and sends it off to their servers with all of the details such as MAC address and your precise location, which it requires. Really sketchy stuff, I would refuse to install if asked to.
39 people found this review helpful
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David Nesting
September 24, 2021
Seems to collect a bunch of data but gives no option to let you see what it collected. It says it is scanning my network, but what does that mean? Does the service now have a list of everything on my network? Activity? Apps I've installed? I really feel hostage to this app since it's part of third-party troubleshooting scripts, but I have no idea what privacy nightmare it is creating for me. Please disclose and give me the option to withhold information I don't want to share.
158 people found this review helpful
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Joe Kelly
July 27, 2022
What a waste of time. It showed my connection was good, then asked what my issue was. I answered " connectivity" It then gave the canned answer "internet connection quality to external sites (eg: Google) is poor. You may need to reboot the router". So, my issue is that my doorbell doesn't connect to Google?! As others have said, that is what Wyze support then reads back to you verbatim. This app exist solely to give product support, that have no technical background whatsoever, something to read
40 people found this review helpful
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What's new

Bug fixes and improvements