Royal Mail

Royal Mail Group

About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

Ratings and reviews

It was great to begin with, but tracking items is a nightmare. Most of the time, it comes up with "Oops, there is a server error" and doesn't load. When you can see the tracking numbers and click on one, it throws up an error again. It's very frustrating, so I have now uninstalled it. Also, recently, every time you go on or click on something it brings up a "are yoh enjoying the app" even when oh have already clicked it. it's a shame as they have now added proof of posting on there.

Beyond usable, enter tracking details sometimes it doesn't like that have try a few times. once tracking is in no updates at all, keep saying "unable to confirm the status of your item". Yet my family member confirmed they got the item. why have a tracking app if it doesn't work. I'll not be buying tracked 24 or 48 ever again waste of money on confidence in the service. Can't even login to the app to rearrange a delivery get error "can't login as high demand". what a waste of time this app is.

Awful functionality. Most of the time it had a server error. When I do get in (rarely) it is not retaining my 'recently tracked items' so I have to go and find the tracking number again and paste it in. Also had enough of the thumbs up and down over my tracking every. single. time. Not fit for purpose.