VisualSupport - RemoteCall

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended
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3.8
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What's New

v6.0.23.5(Build 192) : Dec 18, 2018

v6.0.22.1(Build 187) : Oct 23, 2018

v6.0.21.3(Build 186) : August 7, 2018

v6.0.20.3(Build 183) : April 23, 2018

v6.0.18.8(Build 179) : November 27, 2017

v6.0.17.9(Build 171) : August 28, 2017

v6.0.14.2(Build 162) : January 24, 2017

v6.0.13.2(Build 160) : November 1, 2016

v3.0.70(Build 157) : October 5, 2016

v3.0.68(Build 154) : May 25, 2016
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Additional Information

Updated
December 17, 2018
Size
19M
Installs
10,000+
Current Version
6.0.23.5(Build192)
Requires Android
4.0 and up
Content Rating
Everyone
Permissions
Offered By
RSUPPORT Co., Ltd.
Developer
서울특별시 송파구 위례성대로 10 에스타워 11~15층, 알서포트 10, Wiryeseong-daero, Songpa-gu, Seoul, RSUPPORT
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