Sprint Mobile Urgent Alerts

3.0
66 reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Sprint Mobile Urgent Alerts (MUA) is a personal safety service that enables field personnel, lone workers, or people at risk to immediately notify the appropriate response teams.

Sprint subscribers can create an immediate assistance request, alerting multiple people when they need help. Press the Android device screen for 3 seconds — even when the device is in locked mode — to trigger the urgent alert process

You are able to send multiple concurrent messages to many different destinations and device types, i.e. text messages, voice messages and email.

• The messages contain your mobile number, location address and time
• SMS text messages can include a web link of your location
• Voice messages include Text-to-Speech
• Email messages can include a map of your location
• Send alerts from lock screen without unlocking phone
• Send alerts covertly, no audible indication when an alert is triggered, user selectable option
• Send repeat notifications for up to 3 hours
• Send alerts if you fall
• Activate with SOS button on Kyocera DuraTR, Speaker button on Kyocera DuraForce Pro



Messages are periodically sent until the safety event is stopped.
The MUA personal safety application can put the phone in speaker mode, and dial a pre-configured phone number in parallel to the alert distribution.

The Sprint Mobile Urgent Alert personal safety service provides:
• Assured message delivery using multiple channels: Voice calls, SMS and email
• Real-time delivery status information and confirmation
• Highly reliable safety service based on telco grade platform

The web interface allows:
• Contact and distribution lists creation
• Alert template definition
• Device authorizations
• Real-time tracking of message delivery and replies

The Mobile Urgent Alerts subscription costs $1.99 per month for the Enterprise version ($.99 for the Consumer SMS-only version) per user and will be charged on your Sprint bill. For more information: https://sem.sprint.com/mobile-urgent-alerts/

You must have a Sprint Enterprise Messaging Gateway (EMG) account to subscribe to the Enterprise version of Mobile Urgent Alerts personal safety service. Subscribe for the EMG at https://sem.sprint.com/sign-up/.
Updated on
Sep 1, 2021

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.0
66 reviews
Lee Parker
September 20, 2020
Will not allow me to join. I give my number get a text with the SAME ACTIVATION CODE, EVERY TIME. I enter the 4 numbers, and it constantly says, "Invalid Activation code." Absolutely ridiculous. I better not be being charged for this. I'll have to check my bill.
Did you find this helpful?
Scott Jones
August 14, 2020
uninstall this app by clicking on three dots top right-hand corner I had to force stop and disable. App always crashes does not work properly restart your phone it says Mobile urgent alert has stopped...
Did you find this helpful?
TeleMessage
August 30, 2020
Sorry for this inconvenience. We have fixed the issue. Please update to the latest version on the Play Store.
A Google user
October 25, 2020
It has not worked in a long time, Activation code invalid .. Sprint support doesn't have a clue they keep billing me 99 cent for something that is broken.
Did you find this helpful?
TeleMessage
November 2, 2020
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at support@telemessage.com.

What's new

Android 11 support
Bug fixes