
Jessalyne Dixon
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Save time, skip the app download & order online. UX is subpar. Load a cart, hit order, cart empties & no order was placed. Repeat (or don't use the app). Track shipment doesn't work in the app or on the site. FYI: They will cancel items in your order without telling you, too. Suggestions: 1. If you have a shipment tracking button (app & site) make it functional. 2. If you cancel an order, let the customer know so they aren't wondering why they have one conditioner & no shampoo?
SalonCentric, Inc.
May 15, 2025
Hi Jessalyne, we apologize you faced issues and want to troubleshoot for you. Please reach out to SCAppFeedback@saloncentric.com. Checkout & Track Order features are purely website functionalities. And we will work with our Customer Support team to make sure notifications on orders are delivered. Appreciate your feedback!

Meredith Allen
Since the most recent update I've had nothing but problems with this app. Really ridiculous when it takes me an extra 30 minutes to place an order because the app won't stop freezing and taking literally 3 minutes to load the cart contents, glitching out and not letting you add certain items to the cart at all, I could go on. I sincerely hope there's an update to fix your most recent update soon.
3 people found this review helpful
SalonCentric, Inc.
April 23, 2025
Hi! We just released a major update (4.1.4) addressing the performance issues and would be grateful if you could update to this latest version. If you find that the issues are resolved, we'd love for you to update your review. Your feedback is invaluable to us! Please also feel free to reach out directly at SCAppFeedback@saloncentric.com

A Google user
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The "check store availability" doesn't work on the app, I also wish there was an option to pick up an order in store instead of having to wait for delivery. You can't add items to the cart, so I don't use the app for orders, just browsing. Love that I can check product prices with a picture of the barcode, it's so handy when shopping in store.
23 people found this review helpful
SalonCentric, Inc.
February 7, 2019
Thanks for your feedback. We have not received complaints w/ Store Availability and would love to hear more at SCAppFeedback@SalonCentric.com.
We do offer the option to pick up in store which can be selected after tapping Send To Store. The issue adding items to the cart has been resolved in an update that will be available very soon.